Client Customer Service OfficerOur client is one of Australia's largest purely online retailers-based in Adelaide, selling a curated range of furniture and decorator pieces Australia wide across various customer segments.This position is based in our Customer Service team where you will be at the forefront of all our phone and email contact with our valued customers and working directly with the Director and the rest of the sales and customer service team.We are seeking a candidate who thrives on working in a dynamic and fast-paced environment and works well under pressure.Job tasks and responsibilitiesCommunicating directly with customers via phone, live chat (Zendesk) and email, responding to customer complaints and deferring to management when necessaryMaintaining an overview of order status and liaising with our courier companies regarding delivery status, returns and re-deliveries.Communicating with our suppliers regarding orders, out of stock items, claims, and all product queriesAdmin or ad hoc tasks such as sending Invoices & Quotes to customers, as assigned by managementIdentify and actively target new sales opportunities.Contact prospective customers by telephone, email and video call.Drive online sales growth through promotions and advertisingTrack, report and analyse site performance data to provide regular reporting to the businessBuild, create and manage digital marketing channels including email distribution and social media.Assist with general administration duties.Requirements:Excellent customer service and a confident sales ability.A motivated, self-starter with a positive, proactive, and solution-oriented attitude.Excellent organisational, communication time management skills with attention to detail.Excellent content creation skills (written and visual design).Demonstrated results in driving e-commerce metrics - sales growth, traffic growth, site performance, etc (experience with Google Adwords)Thorough understanding of e-commerce and retail operations, with a passion for online customer experiencePrepared to work on ad hoc tasks and rapidly changing tasks and priorities.Experience with systems troubleshooting and problem-solving.Job benefits and perks!Staff benefits include free on-site parking, further training and development if identified, and staff discounts.  Access to Trade pricing on personal purchases.The ideal candidates will possess the following skills and attributes;Experience within a wholesale or Furntuiure industry would be highly advantageous.The ability to communicate at a technical level with suppliers, customers and internal groups within the business.Experience in designing systems and procedures that will enhance the businesses operations.The ability to work in a highly pressurised environment.Discover a world of astonishing opportunities, challenge, and fulfilment where you can pursue goals, progress new skills, move up career paths, and explore new outlook.We focus on putting the right people in the right jobs; ensuring that potential is maximised through the best combination of skills, aspirations, and opportunity.   65000 AUD Australia - SA Adelaide Adelaide

Client Customer Service Officer - Online sales

  • Onsite parking, Great team and culture
  • Global Consumer Brands Company
  • Leafy Tree lined Eastern Suburbs

Client Customer Service Officer

Our client is one of Australia's largest purely online retailers-based in Adelaide, selling a curated range of furniture and decorator pieces Australia wide across various customer segments.

This position is based in our Customer Service team where you will be at the forefront of all our phone and email contact with our valued customers and working directly with the Director and the rest of the sales and customer service team.

We are seeking a candidate who thrives on working in a dynamic and fast-paced environment and works well under pressure.

Job tasks and responsibilities

  • Communicating directly with customers via phone, live chat (Zendesk) and email, responding to customer complaints and deferring to management when necessary
  • Maintaining an overview of order status and liaising with our courier companies regarding delivery status, returns and re-deliveries.
  • Communicating with our suppliers regarding orders, out of stock items, claims, and all product queries
  • Admin or ad hoc tasks such as sending Invoices & Quotes to customers, as assigned by management
  • Identify and actively target new sales opportunities.
  • Contact prospective customers by telephone, email and video call.
  • Drive online sales growth through promotions and advertising
  • Track, report and analyse site performance data to provide regular reporting to the business
  • Build, create and manage digital marketing channels including email distribution and social media.
  • Assist with general administration duties.
  • Requirements:
  • Excellent customer service and a confident sales ability.
  • A motivated, self-starter with a positive, proactive, and solution-oriented attitude.
  • Excellent organisational, communication time management skills with attention to detail.
  • Excellent content creation skills (written and visual design).
  • Demonstrated results in driving e-commerce metrics - sales growth, traffic growth, site performance, etc (experience with Google Adwords)
  • Thorough understanding of e-commerce and retail operations, with a passion for online customer experience
  • Prepared to work on ad hoc tasks and rapidly changing tasks and priorities.
  • Experience with systems troubleshooting and problem-solving.

Job benefits and perks!

Staff benefits include free on-site parking, further training and development if identified, and staff discounts.  

Access to Trade pricing on personal purchases.

The ideal candidates will possess the following skills and attributes;

  • Experience within a wholesale or Furntuiure industry would be highly advantageous.
  • The ability to communicate at a technical level with suppliers, customers and internal groups within the business.
  • Experience in designing systems and procedures that will enhance the businesses operations.
  • The ability to work in a highly pressurised environment.

Discover a world of astonishing opportunities, challenge, and fulfilment where you can pursue goals, progress new skills, move up career paths, and explore new outlook.

We focus on putting the right people in the right jobs; ensuring that potential is maximised through the best combination of skills, aspirations, and opportunity.

 

 

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