Privacy policy

11 Recruitment is committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services (collectively, "Products"). This policy covers the 11 recruitment website and is applicable worldwide.

This policy outlines our handling practices and how we collect and use the Personal Data you provide during your online and offline interactions with us. As used in this Privacy Policy, ”Personal Data“ means any information that can be used to individually identify a person, and may include, but is not limited to, name, email address, postal or other physical address, title, and other personally identifiable information.

If you reside in the European Union (“EU”), United Kingdom, Lichtenstein, Norway, Iceland or Switzerland, you may have additional rights with respect to your Personal Data, as further outlined below. These rights may include rights under the EU’s General Data Protection Regulation (“GDPR”), if you are a resident of the EU, United Kingdom, Lichtenstein, Norway or Iceland.

11 Recruitment will be the controller of your Personal Data that is provided, collected and/or processed pursuant to this Privacy Policy, except where otherwise expressly stated below. Should you wish to contact us in relation to data protection, you can find our up to date contact information here. Also, If you have any reason for complaint in regards to how we handle personal data please contact us immediately.

If you believe we store or process information about you, you can contact us to request a copy of this information and/or information about how we use this information. We will then take steps to verify your identity, before responding to your request. There is no fee payable for this service. If we do hold information about you, and you find it to be inaccurate, you may provide accurate information and ask us to correct this. You may also request that we erase data that we hold about you, or request that we refrain from processing it in a particular way, which, after verifying your identity, we will comply with where there isn't an overriding legal reason for us to continue to store or process your data in this way.

In this Privacy Policy we explain what data we collect from you, why we collect it, how we use it and with whom we might share it. It also explains what rights you as a data subject have and how you can fulfil them.

This Privacy Policy applies to any data processing done by us in connection to your use of our services

In order to provide you with the best possible service we require your consent to collect, use, disclose and store personal or sensitive information. Your privacy is important to us and we will take appropriate steps to ensure that the information you provide remains secure.

Please be aware that by providing personal information e.g. applying for a vacancy or submitting your CV you consent to our privacy policy. If you inform us that we cannot collect, use, disclose and store personal or sensitive information, we cannot assist you in your search for employment.

This policy may be updated from time to time for reasons such as operational practices or regulatory changes, so we recommend that you review our Privacy Policy when returning to our website.
What is personal information?

11 Recruitment will collect personal information about you that may include your contact details. E.g. your phone number, address, opinions from referees regarding your work performance, qualifications, results of skills testing completed and any other information that we may seek relating to your employment, or you that provide to us.

What is sensitive information?

We may also collect sensitive information (for example information about your membership in a trade union or health information) if required for the recruitment process.

How will we collect your personal information?

Your personal information can be collected in several different ways: This includes;

  • When you send an application to us via e-mail, online or post
  • During the interview at our office or via phone
  • When we conduct reference and / or police checks
  • Via conversations – verbal and electronic
  • When we receive results of medical tests

We sometimes collect information from third parties and publicly available sources when it is necessary for a specific purpose such as checking information that you have given us or where you have consented or would reasonably expect us to collect your personal information in this way. Sometimes the technology that is used to support communications between us will also provide us with personal information.

Processing of your personal data

We will use your Personal Data only in accordance with our Privacy Policy. If you do not wish us to continue using your Personal Data in this manner, you can request that your details to be deleted or redacted by contacting us.

We will only process your Personal Data if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity (i.e. processing that is necessary for the performance of a contract with you, e.g. your request to subscribe, apply for a job or assist you in your job search which allows us to provide you with the services) and our “legitimate interests” or the legitimate interest of others (e.g. our users) such as:

  • Personalising, improving or operating our services and business
  • Better understanding your needs and interests
  • Fulfilling requests you make related to the services
  • Providing you with information and offers from us or third parties
  • Complying with our legal obligations, resolving disputes, enforcing our agreements
  • Protecting, investigating and deterring against fraudulent, harmful, unauthorized or illegal activity

We process Personal Data for purposes such as:

  • To process your orders and deliver the services that you have ordered
  • To provide reports based on information collected from use of our services
  • To keep you up to date on the latest service announcements, service updates, special offers and other information
  • To provide support and assistance for our services
  • To provide the ability to create personal profile areas and view protected content
  • To provide and administer opt-in contests, sweepstakes or other marketing or promotional activities on the 11 or social media websites
  • To support recruitment inquiries
  • To personalize marketing communications and website content based on your preferences, such as in response to your request for specific information on services and services that may be of interest
  • To contact individuals that you refer to us and identify you as the source of the referral, in accordance with the “Referral” section below
  • To meet contract or legal obligations


If you choose to use our referral service to tell a friend about our services, you represent that you have their consent to provide us your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the website. Unless we are authorised by your friend, we will only use your friend’s name and email address for the purposes of sending this one-time email and maintaining an activity log of our referral program.


You can choose whether to provide Personal Data to 11 Recruitment, but note that you may be unable to access certain options, offers, and services if they require Personal Data that you have not provided. You can sign-up, and therefore consent, to receive email or newsletter communications from us. If you would like to discontinue receiving these communications, you can update your preferences by using the “Unsubscribe” link found in such emails or by contacting us using the information in the “Contact Us” section of this policy.

Data subject rights

You have certain rights with respect to your Personal Data as set forth below. Please note that in some circumstances, we may not be able to fully comply with your requests, or we may ask you to provide us with additional information in connection with your request, which may be Personal Data, for example, if we need to verify your identity or the nature of your request. In such situations, however, we will still respond to let you know of our decision.

To make any of the following requests, contact us using the contact details referred to in the “Contact Us” on our website.

  • Access: You can request more information about the Personal Data we hold about you. You can also request a copy of the Personal Data
  • Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. Please contact us as soon as possible upon noticing any such inaccuracy or incompleteness
  • Objection: You can contact us to let us know that you object to the collection or use of your Personal Data for certain purposes
  • Erasure: You can request that we erase some or all of your Personal Data from our systems
  • Restriction of Processing: You can ask us to restrict further processing of your Personal Data
  • Portability: You have the right to ask for a copy of your Personal Data. You can also request that we transmit the data to another entity where technically feasible
  • Withdrawal of Consent: If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilize some or all of our services
  • Right to File Complaint: You have the right to lodge a complaint about 11 Recruitment’s practices with respect to your Personal Data with the supervisory authority of your country or EU Member State

Data retention

How long we retain your Personal Data depends on the type of data and the purpose for which we process the data.

Passive collection

11 Recruitment and our third party service providers automatically collect some information about you when you use our services, using methods such as cookies and tracking technologies (further described below). Information automatically collected includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyse trends in the aggregate and administer the website and/or services.

In addition, when you use some of our services, network information is transmitted back to us such as service usage information. This information is transmitted back to us so we can determine how users are interacting with our services, to assist us with improving our services, and to correct any problems that may occur.

Cookies & tracking technologies

11 Recruitment and our partners use cookies or similar technologies to analyse trends, administer the website, track users’ movements around the website, and gather information about our user base, such as location information based on IP addresses. Users can control the use of cookies at the individual browser level. For more information regarding cookies or similar technologies, please review our Cookie Policy.

Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioural advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. Our services do not support Do Not Track requests at this time, which means that we collect information about your online activity both while you are using the services and after you leave our properties.

Interest-based advertisements

We partner with third parties to either display advertising on our website or to manage our advertising on other sites. Some of our third-party partners use technologies such as cookies and other technologies to gather information about your activities on this website, our affiliates’ websites, and unaffiliated websites in order to provide you advertising based upon your browsing activities and interests.

Sharing your personal data / use & disclosure of personal information

We will use the personal information that we gather from you for the purpose for which it has been collected i.e. to provide recruitment or outplacement services, subscription – including your work placement, identification of training and assessment of ongoing performance. We may also use your personal information to keep you informed of services and possible job opportunities that you or someone you know may be interested in.

From time to time, we may also use your personal information to carry out any administrative tasks relating to our business.

We do not sell or rent your Personal Data to third parties unless you have granted us permission to do so. This includes clients of 11 Recruitment to whom your application/placement relates and referees etc.

However, we will share Personal Data within 11 Recruitment and its affiliated companies, and with third party service providers for purposes of data processing or storage.

We also share Personal Data with business partners, service vendors and/or authorised third-party agents or contractors in order to provide requested services or transactions, including processing orders, processing credit card transactions, hosting websites, hosting event and seminar registration and providing customer support. We provide these third parties with Personal to complete/utilise the requested service or transaction.

We may choose to sell part of the business or certain assets of the company. Moreover, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that are transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of us or our assets may continue to use your Personal Data as set forth in this policy. As required by law, we may respond to subpoenas, court orders, or similar legal process by disclosing your Personal Data and other related information, if necessary. We also may use Personal Data and other related information to establish or exercise our legal rights or defend against legal claims.

We collect and possibly share Personal Data and any other additional information available to us in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of 11 Recruitment's terms of service, or as otherwise required by law.

While navigating 11 Recruitment's website or services, you may be directed to content or functionality that is hosted by a third-party. When information is collected on behalf of 11 Recruitment exclusively, 11 Recruitment's Privacy Policy will be referenced and will govern how your information is used. For other, non-11 Recruitment sites or services, the site/service owner's privacy policy will be referenced. You should review such third party’s privacy and security policies prior to use.

Security of your personal data

11 Recruitment is committed to protecting the Personal Data you share with us. We utilise a combination of industry-standard security technologies, procedures, and organisational measures to help protect your Personal Data from unauthorised access, use or disclosure. When we transfer credit card information over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology.

Linked websites & third-party services

Our websites and services may provide links to other third-party websites and services which are outside our control and not covered by this policy. We encourage you to review the privacy policies posted on these (and all) sites you visit or services you use.

Forums / blog comments

If you participate in an 11 Recruitment discussion forum or blog comments, you should be aware that the information you provide there will be made broadly available to others, potentially inside or outside 11 Recruitment, who have access to those pages. Also, please recognise that we may alter any comments made on our sites at our discretion. Each participant's opinion on a forum a blog comment is his or her own and should not be considered as reflecting the opinion of 11 Recruitment.

11 Recruitment - meeting recordings

We use webinar as part of our service offering. Please be advised that for any meetings or Webinars you attend, Recordings can be enabled by 11 Recruitment. By signing up for 11 Recruitment’s services or otherwise using them in any way, including without limitation by attending any 11 Recruitment meetings or webinars, you expressly acknowledge that 11 Recruitment may make and store Recordings our these meetings or webinars, and may make such recordings available to other Attendees as well as publicly available at the direction of the 11 Recruitment. A visual notification will be sent to Attendees who connect to a meeting or webinar via the 11 Recruitment web-based platform, and an audio notification will be sent to Attendees who dial-in by telephone only. If you do not want to be recorded, you can choose to leave the meeting or webinar.

Transfer & storage of personal data

Our services operate in Australia. However, your data will be hosted by 3rd party service providers/11 Recruitment affiliate worldwide, or to third parties acting on our behalf for the purposes of processing or storage. By using any of our services or providing any Personal Data for any of the purposes stated above, you consent to the transfer and storage of your Personal Data, whether provided by you or obtained through a third party, to the Australia as set forth herein, including the hosting of such Personal Data on our 3rd party providers’/11 Recruitment affiliates’ servers.

Indemnity & liability

11 Recruitment cannot be held liable for errors or omissions in information on this site, or for any damages, losses, or expenses that may occur while accessing this site, or any linked site, or the inability to access these sites, or any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure.

How to access & control your personal data

We want you to always be in control of your Personal Data. To this end, you have certain rights that allow for it. Under certain conditions, you may:

  1. 1
    Gain access to all your data that we use or processing, and even get a copy of all of it
  2. 2
    Order us to delete your data
  3. 3
    Correct the data that we are processing if you think that there are mistakes
  4. 4
    Restrict the data processing
  5. 5
    Object to processing
  6. 6
    Receive your Personal Data in a commonly used and machine-readable format or to transmit this data to a different provider

You can exercise your rights here

This Privacy Policy was last updated on 26th May 2018.