This Privacy Policy was last updated on 22 October 2018.

11 Recruitment is committed to protecting your privacy and ensuring you have a positive experience on our website, and in using our products and services (collectively, “Products”).  This policy covers the 11 Recruitment website ( and is applicable worldwide.

This policy outlines our handling practices, and how we collect and use the personal data you provide during your online and offline interactions with us.  As used in this Privacy Policy, ”personal data“ means any information that can be used to identify a person, and may include, but is not limited to, name, email address, postal and/or residential address, title, and other personally identifiable information.

If you reside in the European Union (“EU”), United Kingdom, Lichtenstein, Norway, Iceland or Switzerland, you may have additional rights with respect to your personal data, as further outlined below.  These rights may include rights under the EU’s General Data Protection Regulation (“GDPR”), if you are a resident of the EU, United Kingdom, Lichtenstein, Norway or Iceland.

11 Recruitment will control your personal data, which is provided, collected and/or processed pursuant to this Privacy Policy, except where otherwise expressly stated below.  Should you wish to contact us in relation to data protection, you can find our up to date contact information here.  Also, if you have any concerns in relation to how we handle personal data, please contact us immediately.

If you believe we store or process information about you, you can contact us to either request a copy of this information or request information about how we use your personal data.  We will take steps to verify your identity before responding to your request.  There is no fee payable for this service.

If we do hold information about you, and you find it to be inaccurate, you may request your personal data be updated.  You may also request that we erase data that we hold about you, or request that we refrain from processing it.  After verifying your identity, we will comply when there is not an overriding legal reason for us to continue to store or process your data.

In this Privacy Policy we explain what data we collect from you, why we collect it, how we use it, and with whom we might share it.  It also explains what rights you have as a data subject and how you can fulfil them.

This Privacy Policy applies to any data processing done by us in connection to your use of our services.

To provide you with the best possible service, we require your consent to collect, use, disclose, and store personal or sensitive information.  Your privacy is important to us and we take appropriate steps to ensure the information you provide remains secure.

Please be aware that by providing personal information (e.g. applying for a vacancy or submitting your CV), you consent to our privacy policy.  If you inform us that we cannot collect, use, disclose, and store personal or sensitive information then we cannot assist you in your search for employment.

This policy may be updated from time to time as required, we therefore recommend you review our Privacy Policy when returning to our website.


What is personal information?

11 Recruitment will collect personal information about you that may include your contact details (e.g. your phone number and address).  We may also seek opinions from referees regarding your work performance, qualifications, skills testing results and any other pertinent information relating to your employment, or employment history.


What is sensitive information?

We may also collect sensitive information (e.g. information about your membership in a trade union or health information) if required for the recruitment process.


How will we collect your personal information?

Your personal information can be collected in several different ways:  This includes:

  • When you apply via e-mail, online or post.
  • During the interview either face to face at our office or via the phone.
  • When we conduct reference and/or police checks.
  • Via conversations – verbal and electronic.
  • When we receive results of medical tests

We sometimes collect information from third parties and publicly available sources when necessary.  Sometimes the technology that is used to support communications between us will also provide us with personal information.


Processing your personal data

We will use your personal data only in accordance with our Privacy Policy.  If you do not wish us to continue using your personal data in this manner, you can request your details be deleted or redacted.

We will only process your personal data if we have a lawful basis for doing so.  Lawful bases for processing include consent, and contractual necessity (i.e. any necessary processing to construct a contract with you).

Your request to subscribe, apply for a job or requests for assistance in your job search allows us to provide you with the services and our “legitimate interests” or the legitimate interest of others (e.g. our users) such as:

  • Personalising, improving or operating our services and business.
  • Better understanding your needs and interests.
  • Fulfilling requests you make related to the services.
  • Providing you with information and offers from us or third parties.
  • Complying with our legal obligations, resolving disputes, enforcing our agreements.
  • Protecting, investigating and deterring against fraudulent, harmful, unauthorised or illegal activity.

We process personal data for purposes such as:

  • To process your orders and deliver the services that you have ordered.
  • To provide reports based on information collected from use of our services.
  • To keep you up to date on the latest service announcements, service updates, special offers and other information.
  • To provide support and assistance for our services.
  • To provide the ability to create personal profile areas and view protected content.
  • To provide and administer opt-in contests, sweepstakes or other marketing or promotional activities on the 11 or social media websites.
  • To support recruitment inquiries.
  • To personalize marketing communications and website content based on your preferences, (e.g. responding to your request for specific information on services and services that may be of interest).
  • To contact individuals that you refer to us and identify you as the source of the referral, in accordance with the “Referral” section below.
  • To meet contract or legal obligations.



In choosing to use our referral service and tell a friend about our services, you are confirming that you have their consent to provide us with your friend’s name and email address.  We will automatically send your friend a one-time email inviting them to visit the website.  Unless otherwise authorised by your friend, we will only use your friend’s name and email address for the purposes of sending this one-time email and maintaining an activity log of our referral program.



You can choose not to provide personal data to 11 Recruitment, however, you may be unable to access certain options, offers, and services if you do not provide your personal data.  In signing-up you consent to receive email or newsletter communications from us.  If you choose to no longer receive these communications, you can update your preferences using the “Unsubscribe” link found in such emails, or by contacting us using the information in the “Contact Us” section of this policy.


Data subject rights

You have certain rights with respect to your personal data as defined below.  Please note, in some circumstances, we may not be able to fully comply with your requests, or we may ask you to provide us with additional information in connection with your request, (e.g. to verify your identity or the nature of your request).  In such situations, however, we will respond to let you know of our decision.

For any of the following requests, please contact us using the contact details referred to in the “Contact Us” on our website.

Access: You may request more information about the personal data we hold about you.  You may also request a copy of the personal data we hold on you.

Rectification: If you believe any personal data we hold about you is incorrect or incomplete, you can request that we correct or supplement such data.  Please contact us as soon as possible upon noticing any such inaccuracy or incompleteness.

Objection: You may contact us to let us know that you object to the collection or use of your personal data for certain purposes.

Erasure: You may request that we erase some or all of your personal data from our systems.

Restriction of Processing: You may ask us to restrict further processing of your personal data.

Portability: You have the right to ask for a copy of your personal data.  You may also request that we transmit the data to another entity where technically feasible.

Withdrawal of Consent: If we are processing your personal data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time.  Please note, however, that if you exercise this right, you will be required to provide express consent on a case-by-case basis for the use or disclosure of your personal data, if such use or disclosure is necessary to enable you to utilise some or all our services.

Right to File A Complaint: You have the right to lodge a complaint about 11 Recruitment’s practices with respect to your personal data with the supervisory authority of your country or EU Member State.


Data retention

How long we retain your personal data depends on the type of data, and the purpose for which the data was collected.


Passive collection

11 Recruitment and our third party service providers automatically collect some information about you when you use our services (e.g. cookies and tracking technologies).  Information automatically collected includes: Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g. HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyse trends in the aggregate, and administration of the website and/or services.

Additionally, when you use some of our services, network information is transmitted back to us.  This information enables us to determine how users are interacting with our services, assist us with improving our services, and correct any problems that may occur.


Cookies and tracking technologies

11 Recruitment and our partners use cookies or similar technologies to analyse trends, administer the website, track users’ movements around the website, and gather information about our user base, such as location information based on IP addresses.  Users can control the use of cookies at the individual browser level.  For more information regarding cookies or similar technologies, please review our Cookie Policy.

Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites, and web applications and services (including behavioural advertising services) that you do not wish such operators to track your online activities over time and across different websites.  Our services do not currently support Do Not Track requests.  This means that we collect information about your online activity both while you are using the services, and after you leave our properties.


Interest-based advertisements

We partner with third parties to either display advertising on our website, or to manage our advertising on other sites.  Some of our third-party partners use cookies and other technologies to gather information about your activities on these websites, affiliated websites, and unaffiliated websites to provide you with advertising based upon your browsing activities and interests.


Sharing your personal data / use and disclosure of personal information

We use the personal information gathered from you for the purpose for which it has been collected (i.e. to provide recruitment or outplacement services, subscription – including your work placement, identification of training, and assessment of ongoing performance).  We may also use your personal information to keep you informed of services and possible job opportunities that you or someone you know may be interested in.

From time to time, we may also use your personal information to carry out any administrative tasks relating to our business.

We do not sell or rent your personal data to third parties unless you have granted us permission to do so.  This includes clients of 11 Recruitment to whom your application or placement relates, and referees etc.

However, we do share personal data within 11 Recruitment and its affiliated companies, and with third party service providers for purposes of data processing or storage.

We also share personal data with business partners, service vendors and/or authorised third-party agents or contractors to provide requested services or transactions (including processing orders, processing credit card transactions, hosting websites, hosting event and seminar registration and providing customer support).  We provide these third parties with personal data to complete/utilise the requested service or transaction.

We may choose to sell part of the business or certain assets of the company.  Moreover, if we sell all our assets, or our assets are substantially acquired, or if we go out of business or enter bankruptcy, then user information would be one of the assets that are transferred or acquired by a third party.  You acknowledge that such transfers may occur and that any acquirer of us or our assets may continue to use your personal data as set out in this policy.

As required by law, we may respond to subpoenas, court orders, or similar legal processes by disclosing your personal data and other related information as required.  We also may use personal data and other related information to establish or exercise our legal rights or defend against legal claims.

We collect and may share personal data and any other additional information available to us to investigate, prevent, or act regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of 11 Recruitment’s terms of service, or as otherwise required by law.

While navigating 11 Recruitment’s website or services, you may be directed to content or functionality hosted by a third-party.  When information is collected on behalf of 11 Recruitment exclusively, 11 Recruitment’s Privacy Policy will be referenced and will govern how your information is used.  For other, non-11 Recruitment sites or services, the site/service owner’s privacy policy will be referenced.  You should review such third party’s privacy and security policies prior to use.


Security of your personal data

11 Recruitment is committed to protecting your personal data.  We utilise a combination of industry-standard security technologies, procedures, and organisational measures to protect your personal data from unauthorised access, use or disclosure.  When we transfer credit card information over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology.


Linked websites and third-party services

Our websites and services may provide links to other third-party websites and services which are outside our control and not covered by this policy.  We encourage you to review the privacy policies posted on these (and all) sites you visit or services you use.


Forums / blog comments

If you participate in an 11 Recruitment discussion forum or blog comments, you should be aware that the information you provide there will be broadly available to others, both inside or outside 11 Recruitment, who have access to those pages.  Also, please recognise that we may moderate any comments made on our sites at our discretion.  The opinion of participants on a forum or blog comment are entirely their own and should not be considered as reflecting the opinion of 11 Recruitment.


Meeting recordings

We use webinar as part of our service offerings.  Please be advised that any meetings or Webinars you attend, recordings can be enabled by 11 Recruitment.  In signing up for 11 Recruitment’s services or otherwise using them in any way, including without limitation by attending any 11 Recruitment meetings or webinars, you expressly acknowledge that 11 Recruitment may make and store recordings of meetings or webinars, and may make such recordings available to other attendees as well as publicly available at the direction of 11 Recruitment.  A visual notification will be sent to attendees who connect to a meeting or webinar via the 11 Recruitment web-based platform, and an audio notification will be sent to attendees who dial-in by telephone only.  If you do not want to be recorded, please leave the meeting or webinar.


Transfer and storage of personal data

Our services operate in Australia.  However, your data will be hosted by third party service providers/11 Recruitment affiliate worldwide, or to third parties acting on our behalf for the purposes of processing or storage.  By using any of our services or providing any personal data for any of the purposes stated above, you consent to the transfer and storage of your personal data, whether provided by you or obtained through a third party, including the hosting of such personal data on our third party providers’/11 Recruitment affiliates’ servers.


Indemnity and liability

11 Recruitment cannot be held liable for errors or omissions in information on this site, or for any damages, losses, or expenses that may occur while accessing this site, or any linked site, or the inability to access these sites, or any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure.


How to access and control your personal data?

We want you to always be in control of your personal data.  To this end, you have certain rights that allow for it.  Under certain conditions, you may:

  1. Gain access to all your data that we use or processing, and even get a copy of all of it.
  2. Order us to delete your data.
  3. Correct the data that we are processing if you think that there are mistakes.
  4. Restrict the data processing.
  5. Object to processing.
  6. Receive your personal data in a commonly used and machine-readable format or to transmit this data to a different provider.

You can exercise your rights here


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