Are recruitment agencies reliable?

Recruitment agencies are reliable sources for both job seekers and employers, but it's important to note that this can vary.

Some recruitment agencies are highly reputable and have a proven history of successfully matching candidates with suitable job opportunities. On the other hand, there are also less reliable agencies that may not deliver on their promises or provide subpar services. Here are some factors to consider when assessing the reliability of a recruitment agency.


Research the agency's reputation by checking online reviews, testimonials, and feedback from candidates and employers who have used their services. A well-established agency with positive reviews is more likely to be reliable.

At 11 Recruitment, we pride ourselves on our 5-star Google reviews from both job seekers and employers. A well-established agency with a positive track record is more likely to be reliable.

Experience & expertise

Look into the agency's experience and expertise in your industry or the field you're interested in. An agency specialising in your niche may better understand your needs and have access to relevant job opportunities.

Client base

Consider the types of companies the agency works with. Reputable agencies often have relationships with well-known and reputable employers, which can indicate their credibility.


A reliable agency should be transparent about their processes, fees, and the roles they are trying to fill. Avoid agencies that make unrealistic promises or ask for upfront payment from job seekers. Finally, be cautious of agencies that charge fees directly to job seekers, as this is illegal in Australia.


A good recruitment agency maintains regular communication with candidates, providing updates on the status of their job search and offering constructive feedback when necessary.

Contract terms

Pay attention to the terms of any contract or agreement you sign with the agency. Make sure you understand their terms and conditions, including any fees and guarantees they offer.

Data protection

A reliable agency should prioritise data protection and confidentiality, both for job seekers and employers.

While some recruitment agencies can be highly effective in connecting job seekers with employers, it's essential to approach them with a critical mindset and do your due diligence before committing to any agreements. If possible, seek recommendations from colleagues or friends who have had positive experiences with a specific agency.

If you're interested in using a recruitment agency and would like to learn more about 11 Recruitment, click the button below.

Are recruitment agencies reliable?