Client showcase

How we recruited an Office Manager

About the client

Our client is one of the largest independent property valuation and advisory groups in Australia. They have been providing specialist valuation services for the past 50 years.

We applied our three-phase service delivery model for this recruitment drive.

Video job advertisement

Social media algorithms prioritise video content over still images, so we produce video advertisements for all vacancies to enhance our candidate sourcing efforts.

By leveraging this unique and highly effective approach, we aim to connect with the right candidates at the right time.

We share our videos on LinkedIn, and Facebook, posting them 10-20 times based on relevance. Typically, our videos receive over 1,000 views within the first 24 hours.

Job advertisement

We continually refresh, rewrite, and reformat our job advertisements to ensure we receive high-quality applications. Our strategy is proactive, with approximately 20 advertisements posted for each permanent job. These advertisements are shared across:

  • Job boards - Seek, Adzuna, Glassdoor, Indeed and Jora
  • Social media - LinkedIn, Facebook and Twitter
  • 11 Recruitment's website

On average, our advertisements receive over 100 applications and significantly outperform the market benchmark for Seek, shown in this graph.

Office Manager

  • Work in a professional organisation with a strong market reputation
  • Lead and inspire a dynamic, fast-paced and collaborative team
  • Oversee day-to-day functions of the office


Our client is one of the largest independent property valuation and advisory groups in Australia. They have been providing property solutions of superior quality for the past 50 years, and they are seeking an  Office Manager to provide generalist assistance to the team of 50 staff members.

Our client provides professional services for all classes of property. Their expertise is property valuations, property advisory, and quantity surveying. They are Australian owned and operated, and their vision is to be the most respected and trusted property advisory across Australia. 

If you are a supportive and compassionate Office Manager, we encourage you to apply today!


Your position will include supporting the Managing Director and providing additional support to the Residential and Commercial Directors, whilst managing all internal employees and overseeing the day-to-day functions of the office.

Office Management duties for this role will include:

  • Assisting in the smooth running of the office
  • Providing support to the Operations Manager and their team

HRM duties for this role will include:

  • Contributing to organisational development
  • Fostering a collaborative and supportive culture
  • Consulting with Directors / the MD with management strategies
  • Managing the recruitment process - including onboarding, induction, and exiting
  • Providing guidance and advice on remuneration packages and employee benefits
  • Identifying learning and development requirements in line with strategic business plans
  • Conducting performance and development reviews
  • Managing / monitoring employee compliance with policies and procedures
  • Managing the conflict management process

Administration duties for this role will include:

  • Conducting all meeting minutes
  • Managing stationery orders
  • Coordinating office functions, celebrations, and announcements

IT-related duties for this role will include:

  • Processing all Google Calendar notifications
  • Maintaining the asset register
  • Coordinating repairs and replacements
  • Allocating new devices to new and existing staff


  • Experience in an Office Management / Human Resources Management (or equivalent) position
  • Proven experience in driving change for new initiatives
  • Ability to extend compassion and support to a large number of employees
  • Capacity to work within tight time constraints
  • Excellent communication skills
  • High attention to detail

Assessment Matrix design

Our custom-designed, in-house software generates an Assessment Matrix, serving as the blueprint for our recruitment process. This process includes screening, interviews, document verification, skills testing, personality profiling, and reference checks.

The Assessment Matrix marks the stage at which each criterion is addressed, with the most critical criteria being checked multiple times throughout the recruitment process.

Selection criteria







Management / equivalent degree


HRM / office management

New change initiatives - 50 staff

Learning initiative development and implementation

On-boarding, induction and exiting process management

Performance / development reviews

Cultural change knowledge

Employee motivation / KPI introduction

AR / AP financial report preparation

Conflict management resolution

Able to comfort employees with personal issues affecting work

EA - advantageous

Event planning - advantageous


Microsoft Office - advanced

Adobe software - intermediate

Spelling and grammar - excellent

Verify LinkedIn vs CV

Accept expected salary ($85k)

Previous warning of termination?

Will you pass a drug test?


Dominance - 35%

Influence - 32%

Steadiness - 59%

Compliance - 69%

Forms signed

Health / police check

Signed document - tell the truth

Docs verified

Driver’s licence

Citizen AU / NZ or PR

DISC profiling

Just like people, jobs have their own behavioral profiles based on duties, environment, and communication. For every job vacancy, we create a profile that allows us to match an applicant's behavior to the specific role.

We utilise the DISC assessment, which examines the following attributes:

  • Dominance - accomplishing results, the bottom line, confidence
  • Influence - persuading others, openness, dependability
  • Steadiness - cooperation, sincerity, dependability
  • Compliance - quality, accuracy, expertise

DISC profile - Office Manager

Office Manager

Shortlisted candidates

Candidate A

Candidate B

Candidate C

Behavioural adaptation by candidates to match the job profile:

Candidate A

Candidate B

Candidate C


Our aim is to produce a strong shortlist by sourcing widely. We measure every stage in our recruitment process to ensure we meet this key objective.

Our service comes with an extended 18-month replacement guarantee. This guarantee means our interests are mutually aligned - to recruit high achievers who will excel and stay.

Applications received


Interviewed by 11 Recruitment




Interviewed by client




Christian Madsen | Managing Director

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