Client showcase

How we recruiter an HR Officer

About the client

Our client is one of WA's most respected and professional family funeral directors. They believe in providing a personalised and caring service to support families across all faiths and cultures.

Location - Perth, WA
Industry - funeral director
Size - 30 employees

We applied our three-phase service delivery model for this recruitment drive.

How we recruit talent →

Video job advertisement

Social media algorithms prioritise video content over still images, so we produce video advertisements for all vacancies to enhance our candidate sourcing efforts.

By leveraging this unique and highly effective approach, we aim to connect with the right candidates at the right time.

We share our videos on LinkedIn, and Facebook, posting them 10-20 times based on relevance. Typically, our videos receive over 1,000 views within the first 24 hours.

Job advertisement

We continually refresh, rewrite, and reformat our job advertisements to ensure we receive high-quality applications. Our strategy is proactive, with approximately 20 advertisements posted for each permanent job. These advertisements are shared across:

Job boards - Seek, Adzuna, Glassdoor, Indeed and Jora
Social media - LinkedIn, Facebook and Twitter
11 Recruitment's website

On average, our advertisements receive over 100 applications and significantly outperform the market benchmark for Seek, shown in this graph.

Human Resources Officer

Entry level position in the funeral industry, suitable for a recent University graduate
Located on the Northern side of the Perth CBD

ABOUT OUR CLIENT

For the past 130 years, our client has promised to provide quality funeral services to suit customer personal, cultural, and religious needs. This company offers compassion, solace, and sincere advice during the most impactful and difficult times in people’s lives.

They are now seeking an entry-level Human Resources Officer to work collaboratively with the Human Resources Manager, proactively and professionally providing assistance and support. This includes purposely reflecting the core values of the business by demonstrating professionalism and emotional intelligence whilst implementing administrative duties.

ABOUT THE ROLE

Administration duties for this role will include:

Welcoming visitors and assisting them with enquiries
Preparing and distributing correspondence as required
Maintaining the currency and accuracy of the filing system
Liaising with the HR Manager to prepare documentation
Inputting HR related data into the CHRIS21 software system and producing relevant reports
Assisting the Development Manager with staff training documentation
Assistance with inductions and orientations

Recruitment duties for this role will include:

Creating job advertisements and pre-screening candidates as required
Setting interview times in consultation with the HR Manager
Organising pre-employment medicals
Producing accurate employment contracts

WH&S duties for this role will include:

Managing workers compensation claim documentation
Ensure workers compensation restrictions are advised to relevant parties
Managing and following-up on hazard inspections - ensuring the HRM remains informed
Writing up accident/incident forms and ensuring parties are aware of relevant information
Ensuring six monthly electrical and fire service inspections are attended to and that documentation is current and filed accordingly

ABOUT YOU

The successful candidate will need:

University qualification in HR, or a Cert IV qualification with 1-2 years' experience
Meticulous attention to detail
The ability to work under pressure

Assessment Matrix design

Our custom-designed, in-house software generates an Assessment Matrix, serving as the blueprint for our recruitment process. This process includes screening, interviews, document verification, skills testing, personality profiling, and reference checks.

The Assessment Matrix marks the stage at which each criterion is addressed, with the most critical criteria being checked multiple times throughout the recruitment process.

Selection criteria	Screen	Interview	Docs.	Profiling	Refs.
Education
HR / equivalent bachelor's degree	✓		✓
Experience
HR admin services	✓	✓			✓
Broad HR generalist - advantage	✓	✓			✓
High pressure situations	✓	✓			✓
Coaching / training - advantage	✓	✓			✓
On-boarding and recruitment	✓	✓			✓
Workplace health and safety	✓	✓			✓
Employment law understanding	✓	✓			✓
Australian industrial relations framework understanding	✓	✓			✓
Other
Microsoft Office - advanced	✓
Spelling and grammar - excellent	✓
Data entry - 95%
Typing speed - 60WPM
Full driver's licence - no demerits	✓	✓	✓		✓
Flexible working hours	✓	✓			✓
Presentable		✓			✓
Accept expected salary ($55k)	✓	✓			✓
Previous warning of termination?	✓	✓			✓
Will you pass a drug test?	✓	✓			✓
Behaviour
Dominance - 60%		✓		✓
Influence - 28%		✓		✓
Steadiness - 39%		✓		✓
Compliance - 69%		✓		✓
Forms signed
Health / police check			✓
Signed document - tell the truth			✓
Docs verified
Driver’s licence	✓		✓
Citizen AU / NZ or PR	✓		✓

DISC profiling

Just like people, jobs have their own behavioral profiles based on duties, environment, and communication. For every job vacancy, we create a profile that allows us to match an applicant's behavior to the specific role.

We utilise the DISC assessment, which examines the following attributes:

Dominance - accomplishing results, the bottom line, confidence
Influence - persuading others, openness, dependability
Steadiness - cooperation, sincerity, dependability
Compliance - quality, accuracy, expertise

DISC profile - Human Resources Officer

HRO

Shortlisted candidates

Candidate A

Human Resource Officer - 1 - Personal Style

Candidate B

Human Resource Officer - 2 - Personal Style

Candidate C

Human Resource Officer - 3 - Personal Style

Behavioural adaptation by candidates to match the job profile:

Candidate A

Candidate B

Candidate C

Results

Our aim is to produce a strong shortlist by sourcing widely. We measure every stage in our recruitment process to ensure we meet this key objective.

Our service comes with an extended 18-month replacement guarantee. This guarantee means our interests are mutually aligned - to recruit high achievers who will excel and stay.

Applications received

291

Interviewed by 11 Recruitment

Shortlisted

Interviewed by client

Hired

Want to recruit?

Click the button to request your free quote or call me on (08) 9225 6211 if you have any questions.

Get a quote

Next showcase