Our client is a locally-owned, operated and manufactured company that specialises in providing innovative solutions for lowering poles. With over 20 years of industry experience, they have capitalised on a gap in the market by being the sole provider to convert existing rigid poles into lowering poles.
 
Operating on a global scale, they have a diverse customer base ranging from domestic distributors and government clients to international mining, oil, and gas corporations. They offer unique solutions that enable clients to safely and efficiently lower, raise or pivot poles to carry out maintenance without the need for heavy machinery or work-at-heights personnel. 
 
They are committed to delivering exceptional customer service and maintaining positive relationships with their clients. As such, they are currently seeking a highly motivated and customer-centric Senior Customer Service Officer to join their enthusiastic team in Mandurah.
 
About the role
 
Reporting to the Sales and Service Manager, you will play a pivotal role in supporting their global client base, with a key focus on their North American stakeholders.
 
Your day-to-day duties will see you act as the first point of contact for key accounts, providing them with expert product guidance and interpreting technical drawings. 
 
Additional duties will include:

• Producing quotes and invoices, and processing purchase orders
• Sourcing and processing freight / delivery solutions
• Customer service including escalations and dispute resolutions
• Managing and maintaining internal databases
• Identifying process improvements and making recommendations

Please note that this role will require you to work on a rotating roster that includes night shift. 
 
About you
You will have a proactive approach to customer service and be willing to go the extra mile for customers. You will have excellent attention to detail and problem-solving skills, allowing you to provide tailored solutions to customers.