Funeral Consultant
Recruitment drive
Our client
Our client is one of WA's most respected and professional family funeral directors. They believe in providing a personalised and caring service to support families across all faiths and cultures.
We applied our three-phase service delivery model for this recruitment drive.



Funeral Consultant
The role
The duties for this role will include:
About you
The successful candidate will have:

Selection criteria | Screen | Interview | Docs. | Skill test | Profiling | Refs. |
---|---|---|---|---|---|---|
Education | ||||||
Bachelor's degree - advantage | ✓ | ✓ | ||||
Experience | ||||||
High-volume administration | ✓ | ✓ | ✓ | |||
Events coordination | ✓ | ✓ | ✓ | |||
High-pressure situations | ✓ | ✓ | ✓ | |||
People / resource management | ✓ | ✓ | ✓ | |||
Financial / budget reporting | ✓ | ✓ | ✓ | |||
CRM use / maintenance | ✓ | ✓ | ✓ | |||
Training strategy creation and implementation | ✓ | ✓ | ✓ | |||
Other | ||||||
Microsoft Office - advanced | ✓ | ✓ | ||||
Basic arithmetic - intermediate | ✓ | ✓ | ||||
Spelling and grammar - excellent | ✓ | ✓ | ||||
Data entry - 95% | ✓ | |||||
Typing speed - 60WPM | ✓ | |||||
Physically fit | ✓ | ✓ | ||||
Police clearance within past 3 months | ✓ | ✓ | ✓ | |||
Sound computer skills | ✓ | ✓ | ✓ | |||
Can stand for long periods | ✓ | ✓ | ✓ | |||
Respect for different cultures / beliefs | ✓ | ✓ | ✓ | |||
Experience with situations of grief | ✓ | ✓ | ✓ | |||
Flexible working hours | ✓ | ✓ | ✓ | |||
Presentable | ✓ | ✓ | ||||
Discrete, tactful and diplomatic | ✓ | ✓ | ✓ | |||
Immaculate personal vehicle | ✓ | ✓ | ✓ | |||
Accept expected salary ($60k) | ✓ | ✓ | ✓ | |||
Previous warning of termination? |
✓ | ✓ | ✓ | |||
Will you pass a drug test? | ✓ | ✓ | ✓ | |||
Behaviour | ||||||
Dominance - 60% | ✓ | ✓ | ||||
Influence - 28% | ✓ | ✓ | ||||
Steadiness - 39% | ✓ | ✓ | ||||
Compliance - 69% | ✓ | ✓ | ||||
Forms signed | ||||||
Health / police check | ✓ | |||||
Signed document - tell the truth | ✓ | |||||
Docs verified | ||||||
Driver’s licence | ✓ | ✓ | ||||
Citizen AU / NZ or PR | ✓ | ✓ |
DISC profile - Funeral Consultant
This role will require a person who is able to accept personal responsibility for achieving the desired outcomes required by the job. The ability to manage and direct others will also form an important aspect of the role. The individual will need to be able to concentrate on the practical aspects of the role and assess the facts rationally, without allowing personal views to impede progress.
Furthermore, this role requires an efficient approach and the ability to be impartial and prepared to make decisions regardless of their popularity. It will require an individual who has the conviction to stand by their decisions and the strength of character to withstand criticism and take a stand when persuasive tactics fail.
Funeral Consultant

Shortlisted candidates
Candidate A

Candidate B

Candidate C

Behavioural adaptation by candidates to match the job profile:
Candidate A

Candidate B

Candidate C

Video views
1,924
Applications received
712
Interviewed by 11 Recruitment
52
Shortlisted
14
Interviewed by client
13
Hired
2
Feedback
"Christian is an extremely professional, supportive and driven leader with a keen understanding for recruiting and client relations.
His work ethic, communication, and consistency are key facets in the excellent results found at 11 Recruitment.
His guidance and supervision are apparent when seeing the desire to constantly improve and provide positive experiences across the entirety of the team."