Recruitment of an Internal Sales Coordinator

How we recruited an Internal Sales Coordinator for an industrial fastening provider

Our client

Our client specialises in sourcing and distributing industrial and construction fasteners to a wide range of Australian industries. They have grown very quickly to the position of market leader which can be attributed to their high standard of customer service.

  • Location - Welshpool, WA
  • Industry - fasteners
  • Size - 50 employees

We applied our three-phase service delivery model for this recruitment drive.

Video job advertisement

Social media algorithms favour videos over still content, so we create video advertisements for all vacancies to help source our candidates.

We take full advantage of this unique and highly effective form of candidate sourcing in order to reach the right candidate at the right time. 

We post our videos on Twitter, LinkedIn and Facebook. They are posted on these platforms 10-20 times, based on relevance. Our videos typically receive over 1,000 views within the first 24 hours.

Internal Sales - Distribution

Job advertisement

We constantly refresh, rewrite and reformat our job advertisements to optimise the quality of applications received. Our approach is aggressive - we post around 20 advertisements for every permanent job. Advertisements are posted on:

  • Job boards - Seek, Adzuna, Glassdoor, Indeed and Jora
  • Social media - LinkedIn, Facebook and Twitter
  • 11 Recruitment's website

On average, our advertisements receive over 100 applications and perform well above the market benchmark for Seek, shown in this graph.

Internal Sales Coordinator

  • Want to be part of an amazing team?
  • Are you focused on providing great service to customers?
  • Do you want to work for a company that promotes from within?

Retained Search

The role

Are you a natural at pleasing people and love multi-taking? The successful candidate for this role will need to have proven experience of:

  • Providing customers with 'first class' customer service with a willingness to  exceed expectations 
  • Taking orders by email, phone and over the counter  
  • Dealing with high volume customer enquiries and quotes
  • Entering data quickly to meet customer deadlines 
  • Providing product support and advising customers on product solutions
  • Seizing opportunities to up-sell products to customers wherever possible
  • Identifying new product and market opportunities
  • Keeping up to date with the latest product developments
  • Contributing to the continual improvement culture of the company

About you

To be successful in this position, you will be:

  • Amazing at customer service!
  • Self-motivated and able to work well unsupervised 
  • Able to work well under pressure and manage multiple customers and priorities
  • Honest with a high level of integrity 
  • Great with attention to detail and possess excellent organisational and interpersonal skills
  • Able to work well in a team environment 
  • Experienced using Microsoft Windows based computer programs 
  • Experienced in the fastener and associated product industry - highly valued, but not essential
About our client
Our client is the largest privately owned national distributor and industrial supplier of fastening products in Australia. They are recognised for their exceptional service, delivery time, competitiveness and total solutions, offering over 75,000 different products sourced from over 300 suppliers. They are now seeking an Internal Sales person to join their busy team in Welshpool. 

Assessment Matrix design

Our in-house designed, custom made software generates an Assessment Matrix, which is our blueprint for the recruitment process. Our process consists of screening, interviews, document verification, skills testing, personality profiling and reference checks.

Ticks indicate the point at which each criteria is addressed. More importance criteria are checked multiple times throughout the recruitment process.

Selection criteria




Skill test




Year 12


Strong Customer Service

Fast Data Entry skills

Excellent communication skills

Must be able to multi-task

Team player

Experience of Upselling

Ability to work under pressure

MS Office Experience

Industry experience or experience in steel/electrical


Work location – Welshpool

Valid driver’s license  

Microsoft PowerPoint - advanced

Spelling and grammar - excellent

BDM / hunter mentality

Online platforms for presentations

Verify LinkedIn vs CV

Accept expected salary range  ($60k+)

Previous warning of termination?

Will you pass a drug test?


Dominance - 50%

Influence - 32%

Steadiness - 49%

Compliance - 64%

Forms signed

Health / police check

Signed document - tell the truth

Docs verified

Driver’s licence

Citizen AU / NZ or PR

Medical Check

Probity Check

DISC profiling

Similar to people, jobs have their own behavioural profile that is based on duties, environment and communication. We create a profile for every job vacancy, enabling us to match an applicant's behaviour against that of a specific role.

We use DISC, which examines the following attributes:

  • Dominance - accomplishing results, the bottom line, confidence
  • Influence - persuading others, openness, dependability
  • Steadiness - cooperation, sincerity, dependability
  • Compliance - quality, accuracy, expertise

DISC profile - Internal Sales Coordinator

This is a role which requires an individual who is fundamentally assertive, independent; task driven and can operate on their own without support from colleagues and management. The person will need to have the courage of their convictions and be comfortable with being accountable for their actions.

They will need to be a fast paced and outgoing, comfortable with change, and able to adapt as required. Furthermore the role will require a person who is goal focused and is motivated to achieve the desired outcomes, without significant management intervention or the guidance of rules and procedures.

The contradiction is that from time to time in order to perform their duties effectively, the individual may need to curb their independent tendencies and follow procedures and accept instructions from superiors.


The role requires someone who is able to direct others in order to get the job done. They need to have a high level eye for detail and ensuring that the job is done thoroughly and according to the process. However, they will need to have people working with or for them who are thorough and complete the detailed part of the job.

The person would need to be a fast paced ‘big picture’ style of individual who is not overly concerned with what people think of them. This type of person would need to have a resilient character, such that they can cope with the challenging aspects of the role that require strength of character and skill to adapt to do the job. That is not to say they would need to be unpleasant but rather simply be comfortable making what could be seen to be unpopular decisions.

One characteristic of the behaviour required for this position is that the person needs to be comfortable with responding quickly to work demands and to be adaptable and comfortable with change. There will be times when deadlines need to be met with little warning and the person will need to adapt themselves to these tight deadlines.

The person needs to be enthusiastic, energetic and confident with adapting to the changing environment and not being able to rigidly follow a process or procedure.

This role is does not have a rigid structured set of rules determining what the individual is to perform on a daily basis. The role will require an individual who is capable of thinking on their feet and adjusting to the changing dynamics of the job in order to meet the requirements.

The type of person in the role will have to rely on experience and skill rather than process and will need to be confident of what they do in spite of the lack of guidance. By the same token the role requires someone who is fast paced and comfortable with a dynamically changing environment.

Sales Coordinator

Shortlisted candidates

Candidate A

Candidate B

Candidate C

Behavioural adaptation by candidates to match the job profile:

Candidate A

Candidate B

Candidate C


Our aim is to produce a strong shortlist by sourcing widely. We measure every stage in our recruitment process to ensure we meet this key objective.

Our service comes with an extended 18-month replacement guarantee. This guarantee means our interests are mutually aligned - to recruit high achievers who will excel and stay.

Video views


Applications received


Interviewed by 11 Recruitment




Interviewed by client





"Ashleigh was fantastic and kept us in the loop during the whole process, provided detailed information about the candidates and keep searching until we were totally satisfied with the individual we finally employed.

A very pleasant experience for us as business owners and a great company to deal with."

Want to recruit?

Click the button to request your free quote or call me on (08) 9225 6211 if you have any questions.