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Recruitment of an Office Manager

How we recruited an Office Manager for a property valuation and advisory group

Our client

Our client is one of the largest independent property valuation and advisory groups in Australia. They have been providing specialist valuation services for the past 50 years.

  • Location - Perth, WA
  • Industry - property valuation
  • Size - 100 employees

We applied our three-phase service delivery model for this recruitment drive.

Video job advertisement

Social media algorithms favour videos over still content, so we create video advertisements for all vacancies to help source our candidates.

We take full advantage of this unique and highly effective form of candidate sourcing in order to reach the right candidate at the right time. 

We post our videos on Twitter, LinkedIn and Facebook. They are posted on these platforms 10-20 times, based on relevance. Our videos typically receive over 1,000 views within the first 24 hours.


Job advertisement

We constantly refresh, rewrite and reformat our job advertisements to optimise the quality of applications received. Our approach is aggressive - we post around 20 advertisements for every permanent job. Advertisements are posted on:

  • Job boards - Seek, Adzuna, Glassdoor, Indeed and Jora
  • Social media - LinkedIn, Facebook and Twitter
  • 11 Recruitment's website

On average, our advertisements receive over 100 applications and perform well above the market benchmark for Seek, shown in this graph.

Office Manager

  • Work in a professional organisation with a strong market reputation
  • Lead and inspire a dynamic, fast-paced and collaborative team
  • Oversee day-to-day functions of the office

The role

Your position will include supporting the Managing Director and providing additional support to the Residential and Commercial Directors, whilst managing all internal employees and overseeing the day-to-day functions of the office.

Office Management duties for this role will include:

  • Assisting in the smooth running of the office
  • Providing support to the Operations Manager and their team

HRM duties for this role will include:

  • Contributing to organisational development
  • Fostering a collaborative and supportive culture
  • Consulting with Directors / the MD with management strategies
  • Managing the recruitment process - including onboarding, induction, and exiting
  • Providing guidance and advice on remuneration packages and employee benefits
  • Identifying learning and development requirements in line with strategic business plans
  • Conducting performance and development reviews
  • Managing / monitoring employee compliance with policies and procedures
  • Managing the conflict management process

Administration duties for this role will include:

  • Conducting all meeting minutes
  • Managing stationery orders
  • Coordinating office functions, celebrations, and announcements

IT-related duties for this role will include:

  • Processing all Google Calendar notifications
  • Maintaining the asset register
  • Coordinating repairs and replacements
  • Allocating new devices to new and existing staff

About you

  • Experience in an Office Management / Human Resources Management (or equivalent) position
  • Proven experience in driving change for new initiatives
  • Ability to extend compassion and support to a large number of employees
  • Capacity to work within tight time constraints
  • Excellent communication skills
  • High attention to detail
About our client
Our client is one of the largest independent property valuation and advisory groups in Australia. They have been providing property solutions of superior quality for the past 50 years, and they are seeking an  Office Manager to provide generalist assistance to the team of 50 staff members.
Our client provides professional services for all classes of property. Their expertise is property valuations, property advisory, and quantity surveying. They are Australian owned and operated, and their vision is to be the most respected and trusted property advisory across Australia. 
If you are a supportive and compassionate Office Manager, we encourage you to apply today!

Assessment Matrix design

Our in-house designed, custom made software generates an Assessment Matrix, which is our blueprint for the recruitment process. Our process consists of screening, interviews, document verification, skills testing, personality profiling and reference checks.

Ticks indicate the point at which each criteria is addressed. More importance criteria are checked multiple times throughout the recruitment process.

Selection criteria

Screen

Interview

Docs.

Profiling

Refs.

Education






Management / equivalent degree




Experience






HRM / office management



New change initiatives - 50 staff



Learning initiative development and implementation



On-boarding, induction and exiting process management



Performance / development reviews



Cultural change knowledge



Employee motivation / KPI introduction



AR / AP financial report preparation



Conflict management resolution



Able to comfort employees with personal issues affecting work



EA - advantageous



Event planning - advantageous



Other






Microsoft Office - advanced





Adobe software - intermediate





Spelling and grammar - excellent





Verify LinkedIn vs CV



Accept expected salary ($85k)



Previous warning of termination?



Will you pass a drug test?



Behaviour






Dominance - 35%




Influence - 32%




Steadiness - 59%




Compliance - 69%




Forms signed






Health / police check





Signed document - tell the truth





Docs verified






Driver’s licence




Citizen AU / NZ or PR




DISC profiling

Similar to people, jobs have their own behavioural profile that is based on duties, environment and communication. We create a profile for every job vacancy, enabling us to match an applicant's behaviour against that of a specific role.

We use DISC, which examines the following attributes:

  • Dominance - accomplishing results, the bottom line, confidence
  • Influence - persuading others, openness, dependability
  • Steadiness - cooperation, sincerity, dependability
  • Compliance - quality, accuracy, expertise

DISC profile - Office Manager

Office Manager

Shortlisted candidates

Candidate A

Candidate B

Candidate C

Behavioural adaptation by candidates to match the job profile:

Candidate A

Candidate B

Candidate C

Results

Our aim is to produce a strong shortlist by sourcing widely. We measure every stage in our recruitment process to ensure we meet this key objective.

Our service comes with an extended 18-month replacement guarantee. This guarantee means our interests are mutually aligned - to recruit high achievers who will excel and stay.

Applications received

51


Interviewed by 11 Recruitment

7


Shortlisted

5


Interviewed by client

5


Hired

1

Feedback

"I have had the pleasure of working with Ashleigh as an employer on multiple occasions. She has always understood the brief perfectly.

She is extremely thorough in her process and is professional yet friendly, warm and approachable. She is in some ways an extension or our team.

I highly recommend Ashleigh, Christian and the 11 Recruitment team."

Maddy Ledger

Maddy Ledger

Looking to recruit?


Christian Madsen | Managing Director

Want to recruit?

Click the button to request your free quote or call me on (08) 9225 6211 if you have any questions.

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