Showcase

Recruitment of a Human Resource Manager

Permanent recruitment

 Corporate services

How we recruited a Human Resource Manager for crane sale, repair and maintenance company

Our client

Our client's core business is the sale, repair and maintenance of mobile, crawler, truck-mounted and pick-and-carry cranes. They are the exclusive Western Australian and South Australian distributor for Manitowoc cranes.

  • Location - Perth, WA
  • Industry - machinery
  • Size - 100 employees

We applied our three-phase service delivery model ↗ for this recruitment drive.

Video job advertisement

Social media algorithms favour videos over still content, so we create video advertisements for all vacancies to help source our candidates.

We take full advantage of this unique and highly effective form of candidate sourcing in order to reach the right candidate at the right time. 

We post our videos on Twitter, LinkedIn and Facebook. They are posted on these platforms 10-20 times, based on relevance. Our videos typically receive over 1,000 views within the first 24 hours.

Job advertisement

We constantly refresh, rewrite and reformat our job advertisements to optimise the quality of applications received. Our approach is aggressive - we post around 20 advertisements for every permanent job. Advertisements are posted on:

  • Job boards - Seek, Adzuna, Glassdoor, Indeed and Jora
  • Social media - LinkedIn, Facebook and Twitter
  • 11 Recruitment's website

On average, our advertisements receive over 100 applications and perform well above the market benchmark for Seek, shown in this graph ↗

Human Resource Manager

  • Seeking a HR Manager to support the team due to rapid expansion 
  • Work with a global company that is first choice for heavy machinery
  • North of the River location, free on-site parking

The role

Reporting to the Director, you will provide quality human resource advice to management and staff with a primary focus on day to day operational human resource issues. You will also contribute to the administration of approved HR policies, development of HR Strategy including managing organisational effectiveness, recruitment, learning and development objectives, compensation and performance management.

The duties for this role will include:

  • Developing / implementing strategic people plans, aligned with strategic goals and objectives 
  • Partnering with Divisions to advise and deliver the people agenda, enabling the execution of our client's strategy 
  • Consulting with and coach leadership to provide day to day human resources support and advice across a wide range of people matters including; 
  • People capability development and succession planning 
  • Performance improvement and management 
  • Workforce planning
  • Organisational design
  • Change management 
  • Employee relations case management 
  • Leadership development and coaching 
  • Culture and engagement 
  • Talent management 
  • Monitoring the application of and providing advice on new and existing HR policies and frameworks including complex policy advice 
  • Building effective working and influencing relationships with stakeholders 
  • Actively supporting and promulgating the organisation's commitment to health and safety, equity and diversity 
  • Working collaboratively with other members of the HR function (e.g. Organisational Capability, Employee Relations) to ensure that people frameworks and initiatives are aligned to business need and implemented effectively 
  • Working collaboratively with the respective Finance and Staff Resources Team, to ensure an optimum HR administrative service is delivered to the client portfolio
  • Undertaking other duties within their field of expertise and knowledge as required

About you

The successful candidate will have:

  • The ability to design / implement activities and solutions that support business requirements and drive performance 
  • Broad HR generalist experience across leadership development, people capability and succession planning, performance improvement and management, organisational design, talent resourcing and workforce planning, employee relations, and culture and engagement 
  • The ability to work effectively at all levels of an organisation
  • Excellent influencing, relationship building, coaching and communication skills
  • Organisational design and change management skills 
  • The ability to effectively translate business objectives and strategies into plans of action
  • An understanding of employment law and the Australian industrial relations framework 
  • A qualification in HR or related field

Our client opened their doors in 1975 and have since become the number one destination for heavy duty machinery in WA. They are responsible for the sales, service, parts, and installation of world-class machinery, and pride themselves on providing the best cost-effective solutions to all their clients.

They are seeking an experienced HR Manager to support the team due to rapid expansion. You will be responsible for guidance, support, and management of all HR functions.

Assessment Matrix design

Our in-house designed, custom made software generates an Assessment Matrix, which is our blueprint for the recruitment process. Our process consists of screening, interviews, document verification, skills testing, personality profiling and reference checks.

Ticks indicate the point at which each criteria is addressed. More importance criteria are checked multiple times throughout the recruitment process.

Selection criteria

Screen

Interview

Docs.

Skill test

Profiling

Refs.

Education







HR / equivalent bachelor's degree

✓


✓




AHRI associate member

✓


✓




Experience







Broad HR general / operational

✓

✓




✓

Workforce planning

✓

✓




✓

Remuneration and payroll

✓

✓




✓

Stakeholder management

✓

✓




✓

Employee relations case management

✓

✓




✓

Staff on-boarding and recruitment

✓

✓




✓

Talent management and succession planning

✓

✓




✓

HR policy / framework implementation

✓

✓




✓

Performance management

✓

✓




✓

Other







Microsoft Office - advanced

✓



✓


✓

HRIS - SAP, Oracle, Allesco or similar

✓



✓


✓

Spelling and grammar - excellent

✓



✓


✓

Team management - 50 staff

✓



✓


✓

Accept expected salary ($120k)

✓

✓




✓

Previous warning of termination?

✓

✓




✓

Will you pass a drug test?

✓

✓




✓

Behaviour







Dominance - 60%


✓



✓


Influence - 28%


✓



✓


Steadiness - 39%


✓



✓


Compliance - 69%


✓



✓


Forms signed







Health / police check



✓




Signed document - tell the truth



✓




Docs verified







Driver’s licence

✓


✓




Citizen AU / NZ or PR

✓


✓




DISC profiling

Similar to people, jobs have their own behavioural profile that is based on duties, environment and communication. We create a profile for every job vacancy, enabling us to match an applicant's behaviour against that of a specific role.

We use DISC, which examines the following attributes:

  • Dominance - accomplishing results, the bottom line, confidence
  • Influence - persuading others, openness, dependability
  • Steadiness - cooperation, sincerity, dependability
  • Compliance - quality, accuracy, expertise

DISC profile - Human Resource Manager

This role will require a person who is able to accept personal responsibility for achieving the desired outcomes required by the job. The ability to manage and direct others will also form an important aspect of the role. The individual will need to be able to concentrate on the practical aspects of the role and assess the facts rationally, without allowing personal views to impede progress.

Furthermore, this role requires an efficient approach and the ability to be impartial and prepared to make decisions regardless of their popularity. It will require an individual who has the conviction to stand by their decisions and the strength of character to withstand criticism and take a stand when persuasive tactics fail.

read more...

While the role is primarily about the ability on the individual’s behalf to approach problems systematically and objectively, there is also the need for them to be results-oriented and efficient. The need to see the job through to the end in a focused and committed manner will be part of what motivates the individual in the role.

In this role, procedures are defined and the individual will be expected to follow them. This is a role where there is not a huge amount of adaptability required and the individual should feel comfortable working in a stable, predictable environment. However there might well be occasions when the need for change and adaptability arises and this would require a more flexible approach on the part of the individual.

This position would best suit the type of person who is genuinely friendly towards others, and concerned about the welfare of fellow workers. The person should be steady and reliable and keen to provide a service.

The role requires someone who will tolerate doing repetitious work over an extended period of time without getting bored. The ideal person for this role will have an understanding of other people’s motivations and points of view and be able to approach them in a calm, rational and objective manner.

This role also requires someone who is efficient and results oriented and able to approach problems with an impartial view. There might be occasions when the individual will have to make decisions which might not be popular, however they will need to have the ability to stand up for the organisation and face criticism without taking it personally.

HRM

Shortlisted candidates

Candidate A

Candidate B

Candidate C

Behavioural adaptation by candidates to match the job profile:

Candidate A

Candidate B

Candidate C

Results

Our aim is to produce a strong shortlist by sourcing widely. We measure every stage in our recruitment process to ensure we meet this key objective.

Our service comes with an extended 18-month replacement guarantee. This guarantee means our interests are mutually aligned - to recruit high achievers who will excel and stay.

Applications received

192

Interviewed by 11 Recruitment

22

Shortlisted

12

Interviewed by client

8

Hired

1

Feedback

"Christian and the 11 Recruitment team have assisted me with finding staff several times.

I've worked in personnel before and used personnel companies over many years, but none have matched the integrity, enthusiasm and pride 11 Recruitment take to match the right people to the right job.

One conversation with Christian and you will know what I mean."

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