Showcase

Recruitment of a HRO

How we recruited a Human Resources Officer for a family-run funeral director

Our client

Our client is one of WA's most respected and professional family funeral directors. They believe in providing a personalised and caring service to support families across all faiths and cultures.

Location - Perth, WA
Industry - funeral director
Size - 30 employees

We applied our three-phase service delivery model for this recruitment drive.

How we recruit superstars

Video job advertisement

Social media algorithms favour videos over still content, so we create video advertisements for all vacancies to help source our candidates.

We take full advantage of this unique and highly effective form of candidate sourcing in order to reach the right candidate at the right time.

We post our videos on Twitter, LinkedIn and Facebook. They are posted on these platforms 10-20 times, based on relevance. Our videos typically receive over 1,000 views within the first 24 hours.

Job advertisement

We constantly refresh, rewrite and reformat our job advertisements to optimise the quality of applications received. Our approach is aggressive - we post around 20 advertisements for every permanent job. Advertisements are posted on:

Job boards - Seek, Adzuna, Glassdoor, Indeed and Jora
Social media - LinkedIn, Facebook and Twitter
11 Recruitment's website

On average, our advertisements receive over 100 applications and perform well above the market benchmark for Seek, shown in this graph.

Human Resources Officer

Entry level position in the funeral industry, suitable for a recent University graduate
Located on the Northern side of the Perth CBD

The role

Administration duties for this role will include:

Welcoming visitors and assisting them with enquiries
Preparing and distributing correspondence as required
Maintaining the currency and accuracy of the filing system
Liaising with the HR Manager to prepare documentation
Inputting HR related data into the CHRIS21 software system and producing relevant reports
Assisting the Development Manager with staff training documentation
Assistance with inductions and orientations

Recruitment duties for this role will include:

Creating job advertisements and pre-screening candidates as required
Setting interview times in consultation with the HR Manager
Organising pre-employment medicals
Producing accurate employment contracts

WH&S duties for this role will include:

Managing workers compensation claim documentation
Ensure workers compensation restrictions are advised to relevant parties
Managing and following-up on hazard inspections - ensuring the HRM remains informed
Writing up accident/incident forms and ensuring parties are aware of relevant information
Ensuring six monthly electrical and fire service inspections are attended to and that documentation is current and filed accordingly

About you

The successful candidate will need:

University qualification in HR, or a Cert IV qualification with 1-2 years' experience
Meticulous attention to detail
The ability to work under pressure

About our client

For the past 130 years, our client has promised to provide quality funeral services to suit customer personal, cultural, and religious needs. This company offers compassion, solace, and sincere advice during the most impactful and difficult times in people’s lives.

They are now seeking an entry-level Human Resources Officer to work collaboratively with the Human Resources Manager, proactively and professionally providing assistance and support. This includes purposely reflecting the core values of the business by demonstrating professionalism and emotional intelligence whilst implementing administrative duties.

Assessment Matrix design

Our in-house designed, custom made software generates an Assessment Matrix, which is our blueprint for the recruitment process. Our process consists of screening, interviews, document verification, skills testing, personality profiling and reference checks.

Ticks indicate the point at which each criteria is addressed. More importance criteria are checked multiple times throughout the recruitment process.

Selection criteria	Screen	Interview	Docs.	Skill test	Profiling	Refs.
Education
HR / equivalent bachelor's degree	✓		✓
Experience
HR admin services	✓	✓				✓
Broad HR generalist - advantage	✓	✓				✓
High pressure situations	✓	✓				✓
Coaching / training - advantage	✓	✓				✓
On-boarding and recruitment	✓	✓				✓
Workplace health and safety	✓	✓				✓
Employment law understanding	✓	✓				✓
Australian industrial relations framework understanding	✓	✓				✓
Other
Microsoft Office - advanced	✓			✓
Spelling and grammar - excellent	✓			✓
Data entry - 95%				✓
Typing speed - 60WPM				✓
Full driver's licence - no demerits	✓	✓	✓			✓
Flexible working hours	✓	✓				✓
Presentable		✓				✓
Accept expected salary ($55k)	✓	✓				✓
Previous warning of termination?	✓	✓				✓
Will you pass a drug test?	✓	✓				✓
Behaviour
Dominance - 60%		✓			✓
Influence - 28%		✓			✓
Steadiness - 39%		✓			✓
Compliance - 69%		✓			✓
Forms signed
Health / police check			✓
Signed document - tell the truth			✓
Docs verified
Driver’s licence	✓		✓
Citizen AU / NZ or PR	✓		✓

DISC profiling

Similar to people, jobs have their own behavioural profile that is based on duties, environment and communication. We create a profile for every job vacancy, enabling us to match an applicant's behaviour against that of a specific role.

We use DISC, which examines the following attributes:

Dominance - accomplishing results, the bottom line, confidence
Influence - persuading others, openness, dependability
Steadiness - cooperation, sincerity, dependability
Compliance - quality, accuracy, expertise

DISC profile - Human Resources Officer

This is a role which requires an individual who is a patient and receptive person with a genuine interest in helping others. As there will be a requirement to coordinate others, the person will need to be capable of effectively communicating and following through on decisions.

Overall this position would best suit the type of person who is genuinely friendly towards others, steady, reliable and concerned about fellow workers welfare whilst being keen to help provide service. There is nonetheless an element of dynamism associated with the role such that the individual will have to respond to requirements within the bounds of the processes and constraints of their delegated authority.

Shortlisted candidates

Candidate A

Human Resource Officer - 1 - Personal Style

Candidate B

Human Resource Officer - 2 - Personal Style

Candidate C

Human Resource Officer - 3 - Personal Style

Behavioural adaptation by candidates to match the job profile:

Candidate A

Candidate B

Candidate C

Results

Our aim is to produce a strong shortlist by sourcing widely. We measure every stage in our recruitment process to ensure we meet this key objective.

Our service comes with an extended 18-month replacement guarantee. This guarantee means our interests are mutually aligned - to recruit high achievers who will excel and stay.

Applications received

291

Interviewed by 11 Recruitment

Shortlisted

Interviewed by client

Hired

Feedback

"Highly recommended the team at 11 Recruitment.

Every part of my interactions with them has been first class.

Professional and committed, they offer a service unlike others.

Natasha Nel is an outstanding member of staff who offered great support and information when proceeding through the recruitment process. Thank you!"

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