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Recruitment of a General Manager
How we recruited a General Manager for an IT services provider
Our client
Our client is a leading office products, business technology and managed services partner to businesses in the Great Southern region. Their approach to business means that they work strategically with their customers to ensure all goals are met.
We applied our three-phase service delivery model for this recruitment drive.


General Manager
Retained Search
The role
As the General Manager, you will have a hands-on role within our clients business- developing and managing relationships to advance the company's goals of driving revenue and building partnerships.
This will entail building and nurturing relationships with clients as well as working to meet day-to-day service obligations. You will need to be resourceful, tenacious, responsive, solutions-oriented and proactive internally and externally.
The duties for this role will include:
About you
The successful candidate will have:
Selection criteria | Screen | Interview | Docs. | Profiling | Refs. |
---|---|---|---|---|---|
Education | |||||
Year 12 | ✓ | ✓ | ✓ | ||
Experience | |||||
Business to Business Sales Experience | ✓ | ✓ | ✓ | ✓ | |
Proven experience as operations or general manager | ✓ | ✓ | ✓ | ||
Previous leadership experience | ✓ | ✓ | ✓ | ||
Good understanding of service (maintenance) contracts | ✓ | ✓ | ✓ | ||
Excellent negotiation skills | ✓ | ✓ | ✓ | ||
Planning and scheduling experience | ✓ | ✓ | ✓ | ||
Previous stakeholder management | ✓ | ✓ | ✓ | ||
Previous printer and service industry experience (desired) | ✓ | ✓ | ✓ | ||
IT computer skills (desired) | ✓ | ✓ | ✓ | ||
Marketing knowledge and skills (desired) | ✓ | ✓ | ✓ | ||
Stock and Inventory Control | ✓ | ✓ | ✓ | ||
Budget (sales and P&L) management | ✓ | ✓ | ✓ | ||
Debtors and Creditors management | ✓ | ✓ | ✓ | ||
MS Office Intermediate to Advanced | ✓ | ✓ | ✓ | ||
Other | |||||
Work location – Albany | ✓ | ✓ | ✓ | ||
Verify LinkedIn CV vs CV submitted | ✓ | ✓ | ✓ | ||
Accept expected salary ($100k plus super and vehicle) | ✓ | ✓ | ✓ | ||
Previous warning of termination? | ✓ | ✓ | ✓ | ||
Will you pass a drug test? | ✓ | ✓ | ✓ | ||
Behaviour | |||||
Dominance - 60% | ✓ | ✓ | |||
Influence - 55% | ✓ | ✓ | |||
Steadiness - 27% | ✓ | ✓ | |||
Compliance - 51% | ✓ | ✓ | |||
Forms signed | |||||
Health / police check | ✓ | ||||
Signed document - tell the truth | ✓ | ||||
Docs verified | |||||
Driver’s licence | ✓ | ✓ | |||
Citizen AU / NZ or PR | ✓ | ✓ | |||
Medical Check | ✓ | ✓ | |||
Probity Check | ✓ | ✓ |
DISC profile - General Manager
General Manager
Shortlisted candidates
Candidate A
Candidate B
Candidate C
Behavioural adaptation by candidates to match the job profile:
Candidate A
Candidate B
Candidate C
Video views
1,188
Applications received
49
Interviewed by 11 Recruitment
10
Shortlisted
4
Interviewed by client
4
Hired
1
Feedback
"Christian and his team have always been totally professional in locating candidates for our Company.
They respond very quickly to any queries and are able to utilise the latest technologies."
Lindsey Kennewell