Recruitment of a General Manager

How we recruited a General Manager for a construction company

Our client

Our client is a West Australian supplier for extruded concrete kerbs and barriers. They have provided kerbing and concrete services to clients throughout WA for the past 25 years.

  • Location - Malaga, WA
  • Industry - construction
  • Size - 30 employees

We applied our three-phase service delivery model for this recruitment drive.

Video job advertisement

Social media algorithms favour videos over still content, so we create video advertisements for all vacancies to help source our candidates.

We take full advantage of this unique and highly effective form of candidate sourcing in order to reach the right candidate at the right time. 

We post our videos on Twitter, LinkedIn and Facebook. They are posted on these platforms 10-20 times, based on relevance. Our videos typically receive over 1,000 views within the first 24 hours.

General Manager - Construction

Job advertisement

We constantly refresh, rewrite and reformat our job advertisements to optimise the quality of applications received. Our approach is aggressive - we post around 20 advertisements for every permanent job. Advertisements are posted on:

  • Job boards - Seek, Adzuna, Glassdoor, Indeed and Jora
  • Social media - LinkedIn, Facebook and Twitter
  • 11 Recruitment's website

On average, our advertisements receive over 100 applications and perform well above the market benchmark for Seek, shown in this graph.

General Manager

  • A hands-on leadership role for a team of 25
  • Be fully accountable for the day-to-day running of the business
  • Privately owned company based in Osborne Park

The role

As General Manager, you should have a comprehensive understanding of how to manage day-to-day operations, policies, procedures and systems within the company. 

The duties for this role will include:

  • Managing a team of over 25 staff
  • Developing sales and project tender responses
  • Placing heavy emphasis on roadworks and major structures
  • Strategic business planning including financial management duties (forecasting, budgeting)
  • Continuously developing / maintaining relationships with clients
  • Being hands-on with clients, authorities, contractors and staff

About you

The successful candidate will have:

  • A degree in Civil Engineering
  • Civil Engineering and Commercial Construction experience
  • Solid experience in road construction
  • A proven account management track record
  • P&L experience 
  • Working knowledge of ISO 9000 Quality Management
  • Know-how of LEAN six sigma
  • Tender management experience
  • Experience working for a small company
About our client
Operating out of Osborne Park, our client is a privately-owned company who are within the civil construction industry. They aim to provide the best quality in their products and services.  Since their start-up 9 years ago, they have used cutting edge methods and equipment that make them the first choice for civil engineering road construction projects.
The General Manager reports directly to the Owner who is not involved with the day-to-day running of the business.

Assessment Matrix design

Our in-house designed, custom made software generates an Assessment Matrix, which is our blueprint for the recruitment process. Our process consists of screening, interviews, document verification, skills testing, personality profiling and reference checks.

Ticks indicate the point at which each criteria is addressed. More importance criteria are checked multiple times throughout the recruitment process.

Selection criteria




Skill test




Civil engineering qualification


General manager

Financial management

People management - 40 staff

ISO 9000 QM working knowledge

LEAN six sigma

Road construction

Dealing with concrete

Account management success

Qualification implementation examples

Large project tendering

Project management and scheduling


Microsoft Word - advanced

Microsoft Excel - advanced

Microsoft PowerPoint - advanced

Spelling and grammar - excellent

Apply technical equipment in production process

Verify LinkedIn vs CV

Accept expected salary ($150k)

Previous warning of termination?

Will you pass a drug test?


Dominance - 60%

Influence - 55%

Steadiness - 27%

Compliance - 51%

Forms signed

Health / police check

Signed document - tell the truth

Docs verified

Driver’s licence

Citizen AU / NZ or PR

DISC profiling

Similar to people, jobs have their own behavioural profile that is based on duties, environment and communication. We create a profile for every job vacancy, enabling us to match an applicant's behaviour against that of a specific role.

We use DISC, which examines the following attributes:

  • Dominance - accomplishing results, the bottom line, confidence
  • Influence - persuading others, openness, dependability
  • Steadiness - cooperation, sincerity, dependability
  • Compliance - quality, accuracy, expertise

DISC profile - General Manager

This is a role which requires an individual who is fundamentally assertive, independent; task driven and can operate on their own without support from colleagues and management. The person will need to have the courage of their convictions and be comfortable with being accountable for their actions. They will need to be a fast paced and outgoing, comfortable with change, and able to adapt as required.

Furthermore the role will require a person who is goal focused and is motivated to achieve the desired outcomes, without significant management intervention or the guidance of rules and procedures.

The contradiction is that from time to time in order to perform their duties effectively, the individual may need to curb their independent tendencies and follow procedures and accept instructions from superiors.


The role requires someone who is able to direct others in order to get the job done. They need to have an eye for detail and ensuring that the job is done thoroughly and according to the process. They will however, need to have people working with them who are also thorough, when completing the detailed part of the job.

The person would need to be a fast paced ‘big picture’ style of individual who is not overly concerned with what people think of them. This type of person would need to have a resilient character, such that they can cope with the challenging aspects of the role that require strength of character and skill to adapt to do the job. That is not to say they would need to be unpleasant but rather simply be comfortable making what could be seen to be unpopular decisions.

One characteristic of the behaviour required for this position is that the person needs to be comfortable with responding quickly to work demands and to be adaptable and comfortable with change. There will be times when deadlines need to be met with little warning and the person will need to adapt themselves to these tight deadlines.

The person needs to be enthusiastic, energetic and confident with adapting to the changing environment and not being able to rigidly follow a process or procedure.

This role does not have a rigid structured set of rules determining what the individual is to perform on a daily basis. The role will require an individual who is capable of thinking on their feet and adjusting to the changing dynamics of the job in order to meet the requirements.

The type of person in the role will have to rely on experience and skill rather than process and will need to be confident of what they do in spite of the lack of guidance. By the same token the role requires someone who is fast paced and comfortable with a dynamically changing environment.

General Manager

Shortlisted candidates

Candidate A

Candidate B

Candidate C

Behavioural adaptation by candidates to match the job profile:

Candidate A

Candidate B

Candidate C


Our aim is to produce a strong shortlist by sourcing widely. We measure every stage in our recruitment process to ensure we meet this key objective.

Our service comes with an extended 18-month replacement guarantee. This guarantee means our interests are mutually aligned - to recruit high achievers who will excel and stay.

Video views


Applications received


Interviewed by 11 Recruitment




Interviewed by client





"Christian and his team have always been totally professional in locating candidates for our Company.

They respond very quickly to any queries and are able to utilise the latest technologies."

Lindsey Kennewell

Want to recruit?

Click the button to request your free quote or call me on (08) 9225 6211 if you have any questions.