Showcase
Recruitment of an Appointment Setter
How we recruited an Appointment Setter for a healthcare provider
Our client
Our client supports Australia's leading healthcare professionals to deliver quality medical care. They achieve this through a new structure and culture of healthcare provision.
We applied our three-phase service delivery model for this recruitment drive.



Appointment Setter
Retained Search
The role
You will fulfil an important role in developing the recruitment funnel for healthcare professionals. This includes, but is not limited to;
About you
The successful candidate will have:
About our client
They are investing in Australian communities by providing unique healthcare services, focusing on areas with high demand. All of their medical centres are open for extended hours, co-located with dentistry, allied health, pathology, and other specialists operating together as one system with one purpose; to provide access to primary healthcare.
Additionally, their ability to provide extended access has helped locals avoid the already overstretched hospital emergency departments for minor injuries.
This is a successful venture, expected that the number of general practitioners will increase as the demand for our client's services grows dramatically.

Selection criteria | Screen | Interview | Docs. | Skill test | Profiling | Refs. |
---|---|---|---|---|---|---|
Experience | ||||||
Telesales/Appointment Setting | ✓ | ✓ | ✓ | |||
Maintaining a CRM | ✓ | ✓ | ✓ | |||
Meeting KPIs | ✓ | ✓ | ✓ | |||
Other | ||||||
Strong verbal and written communication skills | ✓ | ✓ | ||||
MS Office (Intermediate) | ✓ | ✓ | ||||
Grammar & Spelling (Excellent) | ✓ | ✓ | ||||
Verify LinkedIn CV vs CV submitted | ✓ | ✓ | ✓ | |||
Leederville location | ✓ | ✓ | ✓ | |||
Accept expected salary range ($70k+super) | ✓ | ✓ | ✓ | |||
Behaviour | ||||||
Dominance - 75% | ✓ | ✓ | ||||
Influence - 45% | ✓ | ✓ | ||||
Steadiness - 23% | ✓ | ✓ | ||||
Compliance - 51% | ✓ | ✓ | ||||
Forms signed | ||||||
Health / police check | ✓ | |||||
Signed document - tell the truth | ✓ | |||||
Docs verified | ||||||
Citizen AU / NZ or PR | ✓ | ✓ |
DISC profile - Administration Assistant
This role requires an individual with a calm approach who will be able to manage a range of routine tasks with ease and efficiency. Such an individual will be able to manage their time to ensure that all tasks are completed in a smooth and timely fashion.
A methodical approach to work and the preference for a structured routine within a relatively stable environment are important aspects of the role. These may require the development and maintenance of systems or procedures, requiring the person to be impartial, yet precise about what they do.
Appointment Setter

Shortlisted candidates
Candidate A

Candidate B

Candidate C

Behavioural adaptation by candidates to match the job profile:
Candidate A

Candidate B

Candidate C

Video views
1,044
Applications received
23
Interviewed by 11 Recruitment
5
Shortlisted
4
Interviewed by client
4
Hired
2
Feedback
"I have had the pleasure of working with Ashleigh as an employer on multiple occasions. She has always understood the brief perfectly.
She is extremely thorough in her process and is professional yet friendly, warm and approachable. She is in some ways an extension or our team.
I highly recommend Ashleigh, Christian and the 11 Recruitment team."
Maddy Ledger
