Customer Service Officer
About Our Client
Our client is a well-established commercial furniture solutions provider with over 20 years of experience in the industry. They have a strong presence in the market, serving diverse sectors such as education, healthcare, and government. Their commitment to quality and customer satisfaction has fostered long-term relationships with key clients. The organisation operates with a collaborative team culture, providing innovative furniture solutions tailored to specific market needs.
About the opportunity
We are searching for a motivated and detail-oriented Customer Service Officer to join our team. With a focus on assisting the sales team, the role will consist of the following aspects;
- Providing general administrative and clerical support to the sales team and customers, delivering exceptional service – communicating via multiple channels.
- Handling sales-related activities, quotes, data entry, bookings, orders, and other information
- Assisting with other ad-hoc tasks as required
- Taking ownership of your work, including managing workflow and preparing accurate quotes.
- Gathering client feedback to identify areas for improvement and implement strategies to increase customer retention.
About You
To excel in this role, you will bring:
- Proven experience in delivering outstanding customer service and ability to meet relevant KPI’s
- Strong numeracy, written and verbal communication skills.
- Familiarity with CRM and ERP systems.
- Excellent organisational and problem-solving skills.
What’s on offer
- Mon-Fri business hours
- A supportive and collaborative workplace culture.
- Opportunities for professional growth and career development.
- The chance to contribute meaningfully to improving client satisfaction.
- Free Parking
How to Apply
To apply, submit your CV detailing your experience and suitability for the role. Applications are open to candidates based locally or interstate.
Please Note
***To be considered for this role you must have full working rights in Australia***