• Perth
  • Permanent / Full Time

Customer Service Officer

About Our Client
Our client is a well-established commercial furniture solutions provider with over 20 years of experience in the industry. They have a strong presence in the market, serving diverse sectors such as education, healthcare, and government. Their commitment to quality and customer satisfaction has fostered long-term relationships with key clients. The organisation operates with a collaborative team culture, providing innovative furniture solutions tailored to specific market needs.

About the opportunity
We are searching for a motivated and detail-oriented Customer Service Officer to join our team. With a focus on assisting the sales team, the role will consist of the following aspects; 

  • Providing general administrative and clerical support to the sales team and customers, delivering exceptional service – communicating via multiple channels.
  • Handling sales-related activities, quotes, data entry, bookings, orders, and other information
  • Assisting with other ad-hoc tasks as required
  • Taking ownership of your work, including managing workflow and preparing accurate quotes.
  • Gathering client feedback to identify areas for improvement and implement strategies to increase customer retention.

About You
To excel in this role, you will bring:

  • Proven experience in delivering outstanding customer service and ability to meet relevant KPI’s
  • Strong numeracy, written and verbal communication skills.
  • Familiarity with CRM and ERP systems.
  • Excellent organisational and problem-solving skills.

What’s on offer

  • Mon-Fri business hours 
  • A supportive and collaborative workplace culture.
  • Opportunities for professional growth and career development.
  • The chance to contribute meaningfully to improving client satisfaction.
  • Free Parking

How to Apply
To apply, submit your CV detailing your experience and suitability for the role. Applications are open to candidates based locally or interstate.
 
Please Note
***To be considered for this role you must have full working rights in Australia***

Customer Service Officer

  • Perth
  • Permanent / Full Time

For a confidential discussion, please contact:

Michael Schulyta
Not Available
08 6186 1736
Call

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