Our client is seeking a Junior Customer Service Officer for our client in Bibra Lake. This full-time role is perfect for a part-time university student or recent graduate.This opportunity comes with free onsite parking, in-house system training, plus the potential for career growth and development. About the roleIn this role, you will be part of a small, supportive, and nurturing customer service team. You will be the first point of contact for enquiries and orders and will be responsible for providing excellent and timely customer service and sales support.More specifically, your duties will include:Liaising with clients via phone and email.Giving clients a positive and professional experience.Providing ongoing client follow-up.Anticipating client needs.Providing accurate sales and quotation advice.Preparing quotations.Processing incoming purchase orders.Updating and maintaining the CRM as required.Please note: this role will require you to work on a rotating roster which will include four weeks of nightshift every ten weeks. About youThe ideal candidate for this role will have great written and verbal communication and a passion for providing excellent service.You will also need to have:Outstanding attention to detail.Excellent organisational and interpersonal skills.Strong self-motivation and the ability to work autonomously.The ability to multitask and meet multiple deadlines.Proficiency in MS Office. About the clientOur client Swivelpole is a West Australian owned and operated company, that provides innovative lowering pole solutions. They are recognised for providing outstanding service and products to their domestic and international clients. Their global client base will see you work alongside procurement teams from major multi-national mining, oil, and gas companies on global projects. 45000 AUD Australia - WA Perth Fremantle & Southern Suburbs Bibra Lake 6163

Junior Customer Service Officer

  • Supportive and nurturing team with high staff retention
  • Opportunity for career advancement
  • Bibra Lake location with free on-site parking

Our client is seeking a Junior Customer Service Officer for our client in Bibra Lake. This full-time role is perfect for a part-time university student or recent graduate.

This opportunity comes with free onsite parking, in-house system training, plus the potential for career growth and development.

 

About the role

In this role, you will be part of a small, supportive, and nurturing customer service team. You will be the first point of contact for enquiries and orders and will be responsible for providing excellent and timely customer service and sales support.

More specifically, your duties will include:

  • Liaising with clients via phone and email.
  • Giving clients a positive and professional experience.
  • Providing ongoing client follow-up.
  • Anticipating client needs.
  • Providing accurate sales and quotation advice.
  • Preparing quotations.
  • Processing incoming purchase orders.
  • Updating and maintaining the CRM as required.

Please note: this role will require you to work on a rotating roster which will include four weeks of nightshift every ten weeks.

 

About you

The ideal candidate for this role will have great written and verbal communication and a passion for providing excellent service.

  • You will also need to have:
  • Outstanding attention to detail.
  • Excellent organisational and interpersonal skills.
  • Strong self-motivation and the ability to work autonomously.
  • The ability to multitask and meet multiple deadlines.
  • Proficiency in MS Office.

 

About the client

Our client Swivelpole is a West Australian owned and operated company, that provides innovative lowering pole solutions. They are recognised for providing outstanding service and products to their domestic and international clients. Their global client base will see you work alongside procurement teams from major multi-national mining, oil, and gas companies on global projects.

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