Calibre Care is seeking a passionate and enthusiastic person to join their team as a Customer Service Representative in Albany.   The roleAs a Customer Service Representative, you will play an integral part in assisting both healthcare industry professionals and their clients. Reporting to the General Manager, you will be providing excellent customer service and be responsible for day-to-day sales functions.Your duties will include but are not limited to:Providing advice and liaising with showroom walk-insAssisting with client enquiries Compiling and following up on quotes and invoicesPreparing and lodging parcelsManaging the hire fileProviding product demonstrations to clientsManaging marketing collateral for social media and company catalogueMaintaining cleanliness and tidiness of office and showroom as requiredAssisting with ad-hoc duties including HR administration and email management About you Calibre Care is seeking someone who has excellent attention to detail and a passion for providing excellent customer service and building a strong rapport with healthcare professionals and clientele.To be successful in this role you will ideally have the following:Previous experience in a similar role A high degree of computer literacyPrevious experience issuing quotes and invoicesExceptional communication skills, both written and verbalVaccination against Covid-19 or a valid medical exemptionHealthcare industry experience will be considered advantageous. Our clientCalibre Care is a family-owned and operated medical equipment provider with over 57 years of experience. They service the healthcare industry, helping their clients with overcoming life’s obstacles through the sale, service, and hire of medical equipment. They pride themselves on their commitment to supply innovative, high-quality products at affordable prices.    55000 AUD Australia - WA Albany & Great Southern Albany 6330

Customer Service Representative

  • Family-owned and operated business servicing the healthcare industry
  • Permanent full-time position
  • Albany location with on-site parking

Calibre Care is seeking a passionate and enthusiastic person to join their team as a Customer Service Representative in Albany.  

 

The role

As a Customer Service Representative, you will play an integral part in assisting both healthcare industry professionals and their clients. Reporting to the General Manager, you will be providing excellent customer service and be responsible for day-to-day sales functions.

Your duties will include but are not limited to:

  • Providing advice and liaising with showroom walk-ins
  • Assisting with client enquiries 
  • Compiling and following up on quotes and invoices
  • Preparing and lodging parcels
  • Managing the hire file
  • Providing product demonstrations to clients
  • Managing marketing collateral for social media and company catalogue
  • Maintaining cleanliness and tidiness of office and showroom as required
  • Assisting with ad-hoc duties including HR administration and email management

 

About you 

Calibre Care is seeking someone who has excellent attention to detail and a passion for providing excellent customer service and building a strong rapport with healthcare professionals and clientele.

To be successful in this role you will ideally have the following:

  • Previous experience in a similar role 
  • A high degree of computer literacy
  • Previous experience issuing quotes and invoices
  • Exceptional communication skills, both written and verbal
  • Vaccination against Covid-19 or a valid medical exemption

Healthcare industry experience will be considered advantageous.

 

Our client

Calibre Care is a family-owned and operated medical equipment provider with over 57 years of experience. They service the healthcare industry, helping their clients with overcoming life’s obstacles through the sale, service, and hire of medical equipment. They pride themselves on their commitment to supply innovative, high-quality products at affordable prices.  

 

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