We are seeking an experienced Customer Service Officer for our client in Melbourne. This role is based in their Collins Street clinic and has a preferred start date of January 31, 2022. About the roleAs a Customer Service Officer, you will be the first point of contact, responsible for welcoming and assisting clients.Your main duty will be to ensure the smooth day-to-day running of the clinic by providing administration and reception support to clients and the audiologist.Your duties will include, but are not limited to:Coordinating the day-to-day administrative duties for the clinicScheduling appointments and managing the audiologists' diariesTroubleshooting and performing minor hearing aid repairsManaging stock and liaising with suppliersProcessing claims, creating invoices, and monthly reconciliationsIn this role, you will be using Google Suite, Hubspot, Klipfolio, and EarWorks software. Training will be provided in these programs.  About youOur client is seeking a patient and empathetic Customer Service Officer who is passionate about providing excellent customer service and high-quality care.Ideally, you will have:Experience in the hearing sector (this is essential)Experience in an administration and reception roleThe ability to perform minor hearing aid repairsExcellent written and verbal communication skillsThe ability to prioritise and multitaskThe ability to pick up new computer systems with easeGoogle Suite knowledge About our clientOur client is an independent hearing care provider, with clinics across Australia. They have been providing personalised support to those living with hearing impairments for over 10 years and pride themselves on delivering a personal and respectful approach to their client’s needs. 45000 AUD Australia - VIC Melbourne - All locations Melbourne

Customer Service Officer

  • Build your career in customer service
  • Work for an independent and values-driven hearing care provider
  • Collins Street location with a January 31st start date


We are seeking an experienced Customer Service Officer for our client in Melbourne. This role is based in their Collins Street clinic and has a preferred start date of January 31, 2022.

 

About the role

As a Customer Service Officer, you will be the first point of contact, responsible for welcoming and assisting clients.

Your main duty will be to ensure the smooth day-to-day running of the clinic by providing administration and reception support to clients and the audiologist.

Your duties will include, but are not limited to:

  • Coordinating the day-to-day administrative duties for the clinic
  • Scheduling appointments and managing the audiologists' diaries
  • Troubleshooting and performing minor hearing aid repairs
  • Managing stock and liaising with suppliers
  • Processing claims, creating invoices, and monthly reconciliations

In this role, you will be using Google Suite, Hubspot, Klipfolio, and EarWorks software. Training will be provided in these programs. 

 

About you

Our client is seeking a patient and empathetic Customer Service Officer who is passionate about providing excellent customer service and high-quality care.

Ideally, you will have:

  • Experience in the hearing sector (this is essential)
  • Experience in an administration and reception role
  • The ability to perform minor hearing aid repairs
  • Excellent written and verbal communication skills
  • The ability to prioritise and multitask
  • The ability to pick up new computer systems with ease
  • Google Suite knowledge

 

About our client

Our client is an independent hearing care provider, with clinics across Australia. They have been providing personalised support to those living with hearing impairments for over 10 years and pride themselves on delivering a personal and respectful approach to their client’s needs.

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