Our client has over 30 years' experience providing superior point-of-sales hardware and software systems. They provide solutions to over 2600 independent supermarkets, greengrocers and petrol stations across Australia.
Specialising in e-commerce, business intelligence and analytics, loyalty, and cash management, they utilise tailored integrated browser-based and cloud ready retail management software systems. In addition, they provide point-of-sales hardware installation along with ongoing training and support.
Reporting to the WA State Manager, you will provide tailored support to new and existing clients. Utilising your excellent customer service skills, you will act as the first of contact, troubleshooting any issues faced.
Once you have gained an in-depth understanding of their service and product offerings, you will play a pivotal role in the rollout of their new software system. You will complete site visits across the Perth metro and regional WA to upgrade existing clients and to complete hardware and software installations for new clients.
Your additional duties will include:
- Providing ongoing training and support to clients across Australia
- Liaising with clients via phone, online, and face-to-face
- Recommending additional or alternative solutions
- Administration of internal e-commerce and loyalty systems
As their products are unique, full training will be provided to the appointed candidate.
You will have a passion for IT and the ability to find faults and action solutions. You will be committed to providing good quality customer service and possess a willingness to learn. A valid driver's licence will be required as you will be required to travel to client sites across WA.