Our mediation services
At 11 Recruitment, we provide tailored workplace mediation for our clients in Perth and Brisbane to help them manage conflict.
We cover three key categories of conflict.
Within these categories, we provide mediation for a range of conflicts including:
We also provide guidance and advice within the following related areas:
Stage 1: Engagement
Our mediation process begins with a one-hour consultation with the employer. This initial consultation covers, but is not limited to:
Following this, the participants will be sent an email detailing the upcoming mediation and their involvement. We will schedule an individual meeting with each participant for pre-mediation.
Stage 2: Pre-mediation
Before the mediation itself, we have an individual ninty-minute session with each participant to address the following.
Throughout pre-mediation, we carefully observe the behaviour and non-verbal cues of participants. This enables us to get a better understanding of their state of mind.
Once pre-mediation has been completed for all participants, we schedule the mediation session.
Stage 3: Mediation
Our workplace mediation sessions typically run for between three and six hours. During the mediation, the following will take place.
A workplace mediation of low complexity can often be completed in one day, while a high-complexity mediation may run over multiple days.
Stage 4: Follow-up
Immediately after the mediation, we will confirm with the employer that it has taken place. The employer will not receive any specific details regarding what occurred, as our mediation sessions are confidental. This privacy allows the participants to be more honest in what they say, as there is less fear of being reprimanded.
Within two months of the mediation, we will follow up with each participant to see if the agreement is being followed. This follow-up typically occurs over the phone, and takes about thirty minutes.
Additional sessions can be organised upon request.
Why choose 11 Recruitment
Our workplace mediation provides a comfortable, safe and confidential environment that encourages people to speak openly with one another, with the mutual goal of improving their working relationship.
Some other benefits of our workplace mediation services are as follows.
Interested in workplace mediation?
Interested in mediation?