Sales & marketing

Because gauging writing skills is a highly subjective endeavour, we leave it to you to determine the level of writing effectiveness represented by the candidate's sample. We do believe though, that providing a controlled, immediate writing environment helps to assess the skills of the writer, in context. It is for this reason that we provide this environment and encourage you to use it, free of charge. A scored, multiple choice, Business Writing test that focuses on such skills as brainstorming, grammar, organisation, approaches to writing is also available.

Because gauging writing skills is a highly subjective endeavour, we leave it to you to determine the level of writing effectiveness represented by the candidate's sample. We do believe though, that providing a controlled, immediate writing environment helps to assess the skills of the writer, in context. It is for this reason that we provide this environment and encourage you to use it, free of charge. A scored, multiple choice, Business Writing test that focuses on such skills as brainstorming, grammar, organisation, approaches to writing is also available.

Aims to display the writer's ability to craft a short, descriptive, promotional piece. The final sample will provide an idea of the writer's skill level in communicating the specifics of a product, promoting a product, and appealing to the public.

Aims to display the writer's ability to respond to any informal email request, set in a professional environment. The final sample, in email form, will provide an idea of the writer's skill level in communicating information while maintaining an appropriate level of professionalism.

Designed to model how a market research professional can present data to an audience in an approachable and descriptive manner.

Aims to display the writer's ability to compose a short, persuasive letter. The final sample will provide an idea of the writer's skill level in crafting a short sales oriented letter.

Aims to draw out the writer's ability to use social media as a marketing tool and to communicate important information about a company's product. The resulting posts will give an idea of the writer's skill level in developing professional, yet enjoyable, correspondence with customers who follow the company's social media.

Addresses questions with regards to appropriate manners and behaviours in the workplace as well as professional environments. It is appropriate to administer the test to any applicant, from entry level to executive level, that is required to know appropriate business behaviours. Because business etiquette greatly affects an individual's career prospects as well as a company's reputation, this test is useful for both the test taker and the administrator. Topics covered in the test include Client Etiquette, Effective Communication, Professional Appearance, Social Communication, Telephone Etiquette, Office Ethics, and Professional Correspondence.

Measures general use of the telephone for most organisations. The focus of this assessment is on evaluating a test taker's communication skills along with their ability to recognise proper telephone etiquette and the best way to handle calls.

Created to assess the skill level of a sales representative. It can be used in any sales industry as it covers the basic skills needed to be successful in sales. This test includes such topical areas as; Rapport Building, Opening, Probing, Supporting, Objections, and Closing.

Aimed at assessing the skill level of the test taker in identifying marketing strategies, applying pricing, setting plans, conducting research as well as creating promotions. This test is appropriate to administer to entry level marketing personnel.

Comprehensive personal information application, which combines Internet/Interoffice e-mail, a calendar and task list, address book and contact information, and notes and journals. Outlook is used to handle communication as well as organise information for individuals. It is part of Microsoft Office 2016. This test is designed for anyone who uses Outlook for their e-mail communication. This test assesses the user's ability to use common functions such as sending email and adding contacts as well as more advanced functions including arranging meetings and creating tasks. Topics include Application Features, Calendar, Contacts, E-mail, Notes and Tasks.

A candidate who successfully completes this test will have demonstrated a well-versed knowledge of call centre sales, service, operations, and procedures. Questions are based on situations and issues often encountered in call centre environments. The test contains questions that range from basic to advanced. Hence, it is not advisable to gauge a candidate's skill as "lacking" if they have merely one year of experience in the field and fail to answer the advanced questions correctly. While this test is appropriate for a candidate that has a minimum of one year experience in the field, it is intended to present questions that are challenging to the seasoned call centre employee as well.

Created to aid in identifying potentially successful outbound sales call centre employees and applicants. The following categories are examples of those types of topical areas addressed within the test; Acceptance of Criticism - ability to use critical feedback to enhance performance, Assertiveness - ability to portray confidence inter-personally, Drive/Motivation - willingness to be productive and to succeed and Versatility - Ability to work on several different tasks at once.

Measures the test taker's understanding of and attitude about customer service practices. This survey is designed to measure the customer service aptitude of any customer service representative and may be administered to those who deal with internal or external customers such as customer service, technical support or retail sales workers. Most questions have a best and second best answer, scoring 2 and 1 points respectively. The best possible points for this survey is 144, however also provided is a percentage score that is based on points scored. Also available are Call Centre Listening Skills, Telephone Etiquette and Call Centre Environment tests.

Addresses key terms, concepts, and acronyms used in technical professions and positions where interface with technical people is required. Topics on this test include Software, Database Terminology & Concepts, Hardware, Internet Terminology & Concepts, Programming Concepts, and Networking. This test is intended for non-IT/IS people who must work with IT/IS staff and/or communicate about technology as part of their position, such as Software Project Managers or Technical Sales Representatives.