Client showcase

How we recruited an Admin Assistant

About the client

Our client is one of the largest independent property valuation and advisory groups in Australia. They have been providing specialist valuation services for the past 50 years.

Location - Subiaco, WA
Industry - property valuation
Size - 750 employees

We applied our three-phase service delivery model for this recruitment drive.

How we recruit talent →

Video job advertisement

Social media algorithms favour videos over still content, so we create video advertisements for all vacancies to help source our candidates.

We take full advantage of this unique and highly effective form of candidate sourcing in order to reach the right candidate at the right time.

We post our videos on Twitter, LinkedIn and Facebook. They are posted on these platforms 10-20 times, based on relevance. Our videos typically receive over 1,000 views within the first 24 hours.

Job advertisement

We constantly refresh, rewrite and reformat our job advertisements to optimise the quality of applications received. Our approach is aggressive - we post around 20 advertisements for every permanent job. Advertisements are posted on:

Job boards - Seek, Adzuna, Glassdoor, Indeed and Jora
Social media - LinkedIn, Facebook and Twitter
11 Recruitment's website

On average, our advertisements receive over 100 applications and perform well above the market benchmark for Seek, shown in this graph.

Administration Assistant

Professional organisation with strong market reputation
Fast-paced, team-oriented environment
5 positions available

ABOUT THE CLIENT

Our client is one of the largest independent property valuation and advisory groups in Australia. They have been providing solutions of superior quality for the past 50 years, and they are seeking an Administration Assistant to support the team in reaching their goals. 

If you are a reliable worker with a strong customer-focused work ethic, please apply and attach a cover letter outlining your suitability for the role. 

ABOUT THE ROLE

Your primary job duties will be researching, registering, and booking evaluations for the team. This is a fast-paced environment, so they are seeking a diligent, reliable, and stable administrator to provide superior support to their specialist team. 

The duties for this role will include:

Data entry of job details, including customer information
Booking and organising property valuations with customers
Managing valuation appointments in valuer's calendars
Conducting property-related document searches
Managing customer enquiries
General office administration as required

ABOUT YOU

The successful candidate will have:

Experience in an office environment
Exceptional customer service skills and confidence on the phone
The ability to be team player, and be willing to help others achieve results
The ability to work efficiently under pressure and perform to tight timelines
A steady work history 
Adaptability, self-motivation and will be a fast-learner

Assessment Matrix design

Our in-house designed, custom made software generates an Assessment Matrix, which is our blueprint for the recruitment process. Our process consists of screening, interviews, document verification, skills testing, personality profiling and reference checks.

Ticks indicate the point at which each criteria is addressed. More importance criteria are checked multiple times throughout the recruitment process.

Selection criteria	Screen	Interview	Docs.	Profiling	Refs.
Experience
High volume data-entry	✓	✓			✓
Office environment	✓	✓			✓
Face-paced / high-pressure	✓	✓			✓
Travel management - Google Maps and knowledge of Perth metro	✓	✓			✓
Typing accuracy - 95%	✓	✓			✓
Other
Work location - West Perth	✓
Verify LinkedIn vs CV	✓
Accept expected salary ($150k)	✓	✓			✓
Pre-employment medical checks	✓	✓			✓
Previous warning of termination?	✓	✓			✓
Behaviour
Stable work history; long-term work	✓	✓		✓	✓
Seeking fast career progression	✓	✓		✓	✓
Attention to detail	✓	✓		✓	✓
Confident on the phone	✓
Dominance - 65%		✓		✓
Influence - 55%		✓		✓
Steadiness - 35%		✓		✓
Compliance - 38%	✓	✓		✓	✓
Forms signed
Health / police check			✓
Signed document - tell the truth			✓
Docs verified
Driver’s licence	✓		✓
Citizen AU / NZ or PR	✓		✓

DISC profiling

Similar to people, jobs have their own behavioural profile that is based on duties, environment and communication. We create a profile for every job vacancy, enabling us to match an applicant's behaviour against that of a specific role.

We use DISC, which examines the following attributes:

Dominance - accomplishing results, the bottom line, confidence
Influence - persuading others, openness, dependability
Steadiness - cooperation, sincerity, dependability
Compliance - quality, accuracy, expertise

DISC profile - Administration Assistant

Admin Assistant

Shortlisted candidates

Candidate A

Candidate B

Candidate C

Behavioural adaptation by candidates to match the job profile:

Candidate A

Candidate B

Candidate C

Results

Our aim is to produce a strong shortlist by sourcing widely. We measure every stage in our recruitment process to ensure we meet this key objective.

Our service comes with an extended 18-month replacement guarantee. This guarantee means our interests are mutually aligned - to recruit high achievers who will excel and stay.

Applications received

568

Interviewed by 11 Recruitment

Shortlisted

Interviewed by client

Hired

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