Client showcase

How we recruited an Admin Assistant

About the client

Our client is one of the largest independent property valuation and advisory groups in Australia. They have been providing specialist valuation services for the past 50 years.

  • Location - Subiaco, WA
  • Industry - property valuation
  • Size - 750 employees

We applied our three-phase service delivery model for this recruitment drive.

About the client

Video job advertisement

Social media algorithms prioritise video content over still images, so we produce video advertisements for all vacancies to enhance our candidate sourcing efforts.

By leveraging this unique and highly effective approach, we aim to connect with the right candidates at the right time.

We share our videos on LinkedIn, and Facebook, posting them 10-20 times based on relevance. Typically, our videos receive over 1,000 views within the first 24 hours.



Job advertisement

We continually refresh, rewrite, and reformat our job advertisements to ensure we receive high-quality applications. Our strategy is proactive, with approximately 20 advertisements posted for each permanent job. These advertisements are shared across:

  • Job boards - Seek, Adzuna, Glassdoor, Indeed and Jora
  • Social media - LinkedIn, Facebook and Twitter
  • 11 Recruitment's website

On average, our advertisements receive over 100 applications and significantly outperform the market benchmark for Seek, shown in this graph.


Admin Assistant - job advertisement

Administration Assistant

  • Professional organisation with strong market reputation
  • Fast-paced, team-oriented environment
  • 5 positions available

ABOUT THE CLIENT

Our client is one of the largest independent property valuation and advisory groups in Australia. They have been providing solutions of superior quality for the past 50 years, and they are seeking an Administration Assistant to support the team in reaching their goals. 

If you are a reliable worker with a strong customer-focused work ethic, please apply and attach a cover letter outlining your suitability for the role. 


ABOUT THE ROLE

Your primary job duties will be researching, registering, and booking evaluations for the team. This is a fast-paced environment, so they are seeking a diligent, reliable, and stable administrator to provide superior support to their specialist team. 

The duties for this role will include:

  • Data entry of job details, including customer information 
  • Booking and organising property valuations with customers 
  • Managing valuation appointments in valuer's calendars
  • Conducting property-related document searches 
  • Managing customer enquiries 
  • General office administration as required

ABOUT YOU

The successful candidate will have:

  • Experience in an office environment 
  • Exceptional customer service skills and confidence on the phone
  • The ability to be team player, and be willing to help others achieve results
  • The ability to work efficiently under pressure and perform to tight timelines 
  • A steady work history  
  • Adaptability, self-motivation and will be a fast-learner

Assessment Matrix design

Our custom-designed, in-house software generates an Assessment Matrix, serving as the blueprint for our recruitment process. This process includes screening, interviews, document verification, skills testing, personality profiling, and reference checks.

The Assessment Matrix marks the stage at which each criterion is addressed, with the most critical criteria being checked multiple times throughout the recruitment process.


Selection criteria

Screen

Interview

Docs.

Profiling

Refs.

Experience






High volume data-entry



Office environment



Face-paced / high-pressure



Travel management - Google Maps and knowledge of Perth metro



Typing accuracy - 95%



Other






Work location - West Perth





Verify LinkedIn vs CV





Accept expected salary ($150k)



Pre-employment medical checks



Previous warning of termination?



Behaviour






Stable work history; long-term work


Seeking fast career progression


Attention to detail


Confident on the phone





Dominance - 65%




Influence - 55%




Steadiness - 35%




Compliance - 38%


Forms signed






Health / police check





Signed document - tell the truth





Docs verified






Driver’s licence




Citizen AU / NZ or PR





DISC profiling

Just like people, jobs have their own behavioral profiles based on duties, environment, and communication. For every job vacancy, we create a profile that allows us to match an applicant's behavior to the specific role.

We utilise the DISC assessment, which examines the following attributes:

  • Dominance - accomplishing results, the bottom line, confidence
  • Influence - persuading others, openness, dependability
  • Steadiness - cooperation, sincerity, dependability
  • Compliance - quality, accuracy, expertise

DISC profile - Administration Assistant

Admin Assistant

Shortlisted candidates

Candidate A

Candidate B

Candidate C

Behavioural adaptation by candidates to match the job profile:

Candidate A

Candidate B

Candidate C


Results

Our aim is to produce a strong shortlist by sourcing widely. We measure every stage in our recruitment process to ensure we meet this key objective.

Our service comes with an extended 18-month replacement guarantee. This guarantee means our interests are mutually aligned - to recruit high achievers who will excel and stay.


Applications received

568


Interviewed by 11 Recruitment

54


Shortlisted

16


Interviewed by client

14


Hired

5



Christian Madsen | Managing Director

Want to recruit?

Click the button to request your free quote or call me on (08) 9225 6211 if you have any questions.


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